In this World Wide Wrap: Nielsen lays off employees, Australian call centres increase, and IBM, Thanachart sign agreement.
Professional Provident Society Investments uses Softline Enterprise's SalesLogix, deployed by iSquared.
Collaboration is the worldwide buzzword in driving a new approach to CRM, says Keith Fenner, strategic sales director, Softline Accpac.
In this World Wide Wrap: Montreal 911 gets upgraded, Aspect acquires Bluenote, and Avaya increases footprint.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
In this World Wide Wrap: Bristol-Myers Squibb Chooses IBM, GalaxE.Solutions, Siperian partner, and Payroll questions answered online.
ITWeb CX Summit Executive Dinner
The standards are a first for SA and small businesses in particular are set to benefit.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
In this World Wide Wrap: Wal-Mart looks to Web 2.0, Postal service upgrades software, and Radiant buys Orderman.
Phil Winters will address a business breakfast for customers and industry, in Johannesburg, on 25 July.
In this World Wide Wrap: LiveOffice reveals Mail Archive, Siemens changes model, and Saratoga signs with Maximiser.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
In this World Wide Wrap: AMR releases CRM report, Call centre brings jobs to Douglas, and IBM develops data masking technology.
The back-office hub has been allocated R1.5 billion for the 2008/2009 financial year.
Dilley Naidoo is named as CEO of OneCall Solutions.
In this World Wide Wrap: PCI encrypts voice call, iQor opens third call centre, and Summit highlights customer satisfaction.