In this World Wide Wrap: Oracle offers hybrid approach, Xactly, AIM partner, and R-ADAG outsources operations.
GoToAssist allows support staff to remotely take control of customers' computers.
The call centre acquisition will strengthen its presence in the outsourcing space.
The taxman still suffers data quality trouble.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The company's contact centre had no visibility of calls and could not determine how many were coming in.
ITWeb CX Summit Executive Dinner
The company aims to build outsourcing capacity through the purchase.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The wireless broadband provider aims to use an operations software upgrade to attract high-end customers.
In this World Wide Wrap: Computing careers outstrip takers, top firms champion tech careers, and IBM opens Ballarat centre.
The Outrageous Interactions contest highlights some funny call centre calls.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The CRM framework from DVT offers the company a service-oriented call logging functionality.
The voice biometrics database collects voice prints from authenticated clients or subscribers.
The authority hopes its R2.7 million contact centre platform will shave 40% off its telecoms costs.
The company is implementing Microsoft Dynamics CRM 4.0 for Rand Water.