Softline Pastel's contact centre won multiple awards at the ContactCentreWorld.com benchmarking competition.
Goldmine Enterprise Edition was selected as ISM's 2008 Top 15 CRM Software Solution in the SMB category.
CEO Llewellyn Jones concedes "mixed results" in customer service.
The companies will boost skills levels in the contact centre, business process outsourcing and offshoring markets.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
This was possible through a platform which integrated CMS, CRM and pMailer.
ITWeb CX Summit Executive Dinner
By 2015 the cost of electricity will exceed the cost of IT infrastructure, says IDC.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The company provided a text-based fraud reporting channel and SMS text alerts for claims processing.
No amount of fancy technology can replace the people skills of a call centre agent when the going gets tough.
Flexible working becomes the norm, but not everyone's happy.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
In this World Wide Wrap: Unification raises appreciation, WCC implements automated Speech Dialler, and LiveOps wins award.
TransUnion Analytic and Decision Services' Commercial Behavioural Scorecards enhance SAB's customer service.
Barloworld Equipment has implemented the Maximizer CRM solution to better manage its clients and increase the efficiency of its marketing campaigns.
i5 named 2008 Global Microsoft Dynamics CRM Partner of the Year