Customer relationship management promises to be "the next big thing" in logistics, says Axiz.
The partnership is to deliver comprehensive advertising solution for mobile operators.
Ivan Epstein, CEO: Softline, says business owners often leave software purchases to the last minute and don't realise their long-term value.
A greater awareness of CRM solutions is driving investment in this space, says Keith Fenner, strategic sales director of Softline ACCPAC.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The problem is that local businesses don't outsource their call centre operations to local providers, says Andrew Holden, MD of Bytes Outsource Services.
ITWeb CX Summit Executive Dinner
In this World Wide Wrap: SAP appoints VP, Vhi selects Siperian, and healthcare organisations use DataDirect.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
SAPS deploys backup power for its Krugersdorp 10111 centre.
Potential moves in the US BPO market away from India could benefit SA.
Ongoing power outages are not a deal-breaker for the contact centre industry, says a US research firm.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
In this World Wide Wrap: Five9 appoints CEO, Arvato uses Aspect, and Anana selects Paraxip.
The "portable" Internet has challenged solution developers even further, says Keith Fenner, strategic sales director, Softline ACCPAC.
The products address frequently-requested additional capabilities from Microsoft CRM.
Revenue for the 2007 fiscal year totalled $109.9 million, up 32% from $83 million in 2006.