Deploying Maximizer CRM from Camsoft Solutions allowed FranklinCovey SA to raise the bar for its sales, marketing and customer service.
Speculation has it two centres will be built - one in the Western Cape and another in Gauteng.
Computer Assisted Telephony Systems takes automated outbound calls to the next level by making it a solicited call while the process is fully automated.
An unidentified IT glitch leaves Johannesburg Water unable to bill its clients this month.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Radical, DVT's CRM software, will enable the Johannesburg Fresh Produce Market to improve its focus on customer services.
ITWeb CX Summit Executive Dinner
Distributors are increasingly being expected to act as their resellers' logistics partners, says Keith Anderson, COO of Axiz.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The company announced the availability of GoldMine Mobile Edition Version 3.0.
Despite the provincial administrative hub's challenges, Gauteng's MEC for economic affairs paints a glowing picture of the GSSC.
In this World Wide Wrap: Endoscopy benefits from CRM, outsourcing gains momentum, and companies warm to hosting.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Industry players know what shouldn't be done to capitalise on the call centre industry's success, but don't know what should be done.
Service providers argue that ICASA's regulations may be overkill.
EOH company, Navigor, has introduced Oracle's Siebel-on-demand solution, which offers SMEs CRM as a rental option.
Student expectations for institutional services are rising fast, prompting institutions to extend their view of CRM.