Customer relationship management is a goal that must be realised within the enterprise, says Vivek Thomas, MD EMEA of Maximizer Software.
While VOIP offers significant value, this is not derived in the most obvious business areas.
A business can be paralysed by seemingly insignificant events beyond its control, says Jorgen Nielsen, director of ContinuitySA.
In this World Wide Wrap: Java toolbar controls calls, Haiku Java team announced, and Wicket set for Java development.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
To reap rewards from the system, companies must understand how interactive voice response works, says Dawn Wood, business unit executive at Atio.
ITWeb CX Summit Executive Dinner
Badly informed 'order takers' at call centres don't always offer clients sufficient value, says Anneleen van Wyk, group director of marketing and sales at the Dex Group.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
In this World Wide Wrap: Yale implements KNOVA, Carlson selects Salesforce, and Calabrio, Activeo partner.
In this World Wide Wrap: Aloha selects IBM, DMV installs kiosk, and Beijing upgrades self-service.
West Rand residents and businesses are urged to phone local police stations.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The communications solution will provide backwards-compatibility and forward-scalability for the hotel.
The CRM acquisition is only the beginning for the broad-based BEE investment house.
The rapid rise of the contact centre industry spurs the University of Cape Town to offer a management and leadership course.
In this World Wide Wrap: Doctors get social, Mall Networks wins award, and Travelport advertises online.