In this World Wide Wrap: Tenrox upgrades solution, Windsong releases software application, and QG Software unveils 5pm.
In this World Wide Wrap: IBM unveils Indian SME range, Cognito eyes Asia, and BrickRed gets ranked.
In this World Wide Wrap: Synterra selects Genesys, Thuraya gets new call centre, and Asia`s CRM market grows.
The tourism company has purchased 263 licences of Maximizer`s CRM solution.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
iStudio was designed, constructed and furnished by Hammerhead Studios.
ITWeb CX Summit Executive Dinner
The Microsoft Dynamics CRM with Mobility solution was implemented by IS Partners.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The new R600 million 10111 centre is performing well, say the police.
The company has signed an agreement with Riverbed Technology to resell its Steelhead products.
The company has reported revenue of R28.3 million, up from R12.9 million a year earlier.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
In this World Wide Wrap: SME toolkit unveiled, SME competitiveness addressed, and Staff resist CRM.
The company looks to expand into the public sector market.
In this World Wide Wrap: Geeks like Sugar, multiple systems affect service, and Cogeco scoops awards.
The US call centre giant says the pool of labour and government incentives prompted it to invest in SA.