The new contact centre and management system have improved Gauteng policing, says the community safety MEC.
In this World Wide Wrap: Virgin self-service a success, Verizon extends Hosted IVR overseas, and kiosks encourage eye testing.
The medical aid administrator uses a virtual contact centre on demand, designed and delivered by Intelleca.
Premier Mbazima Shilowa promises e-ticketing, and deploying IT to improve policing, driver licensing and disaster management.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The Gauteng premier pledges affordable broadband access to millions of residents in the province.
ITWeb CX Summit Executive Dinner
Only three premiers touched upon ICT issues in their State of the Province addresses.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The communications department will shortly call for 112 Public Emergency Centre tenders, while ICASA considers more regulations.
In this World Wide Wrap: Contact centre creates jobs, PipeVines merges call centres, workflow, and Garlands names top performers.
The company has unveiled Maximizer CRM 10 Entrepreneur Edition.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
In this World Wide Wrap: EADS unveils data solution, Boeing awarded US Navy contract, FBI selects Lockheed Martin, and Saab secures $310m deal.
The software company says SA is its second-largest performer in the EMEA region.
The company was named Softline Accpac's number one business partner on the African continent.
In this World Wide Wrap: Apac drives outsourcing growth, Egyptian industry confident, and IT outsourcing to rise 7%.