Parent company The Sage Group reported increased revenue of 30%.
The Microsoft Gold Certified partner is giving renewed focus to building its Microsoft business.
IS Partners implemented Microsoft Dynamics CRM for South African Tourism.
The regulator aims for consumer complaints to be resolved within 14 days of lodgement.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Finance MEC Paul Mashatile allocates millions more to procurement.
ITWeb CX Summit Executive Dinner
Cisco`s Unified Call Manager 4.2 replaced the existing analogue PABX.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
South African banks are expected to invest in self-service online solutions, says World Wide Worx.
The company becomes the sole IT services provider for the 2010 World Cup.
SA is the ideal BPO destination, says the US call centre giant.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The company received the Accountancy Age Award for Mid-range Software Package of the Year, for the second year in a row.
In this World Wide Wrap: Nortel unifies contact centres, Middle East offers opportunities, and mobile CRM benefits companies.
Gauteng creates a R50 million emergency contact centre to deal with catastrophes.
The provincial legislature spends thousands on a Microsoft CRM solution.