In this World Wide Wrap: DME selects EMC, EMC unveils SaaS strategy, and Friends Provident moves to IPT.
Effective use of a presence management system enables contact centres to increase their percentage of first-call resolutions.
In this World Wide Wrap: Microsoft releases upgrade, instant messaging soars, and Clickatell, Dontgo team up.
The cellphone-based system provides brands with a service for on-the-spot customer feedback.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The award honours the company's market penetration leadership in the hosted IP services market.
ITWeb CX Summit Executive Dinner
The company's customer base spans the financial, insurance, retail, communication, utility, medical and travel sectors.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
In this World Wide Wrap: Google challenges universities, Majestic gets Ruf, and E.emotion, Rocket Science merge.
The contact centre and CRM solutions include new Session Initiation Protocol capabilities.
Epages.net has concluded sales with three companies requiring Microsoft CRM solutions.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The company opened an office in New Zealand and plans to establish a presence in Australia in 2008.
In this World Wide Wrap: Rostrvm releases Java toolbar, Stellar upgrades tech, and CRMindustry releases survey results.
As part of the agreement, Tellumat Telecoms has provided skills transfer to Nigeria's Starcomms engineers.
The Microsoft Gold Certified partner has moved to new premises, reflecting its strong growth.