Maximizer Enterprise has enabled the financial services group to boost customer care and efficiency.
SMEs may be small in revenue or staff complement, but their IT requirements are equal to those of their larger counterparts.
When building maintenance company Domayne Engineering needed to update its accounting system, it decided to go local.
2001 - Microsoft acquires SME business software supplier Great Plains.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
ITWeb CX Summit Executive Dinner
A virus floored the Gauteng Shared Service Centre's IT system for two weeks.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The province looks to IT to monitor crime and improve policing.
The local IT industry has much to gain, but needs to understand the Asian business culture, says SA's embassy in Seoul.
The service management application from FrontRange Solutions will improve its delivery of IT services.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The event will be held at the Cape Town Convention Centre from 26 to 28 September.
Together the companies enable business voice solutions that provide return on investment. [Local rep: Tellumat]
CRM and contact centres don`t work together to maximise sales opportunities, says Keith Fenner, strategic sales director of Softline ACCPAC.
The call centre group takes a controlling interest in the business continuity and disaster recovery specialist.