The new lottery operator has coped with thousands of queries since going live.
In this World Wide Wrap: BB&T offers mobile services, HSBC unveils global services, and Countrywide uses Virtual Hold.
The bank has deployed Microsoft Dynamics CRM in its treasury and corporate banking division. [Local rep: IS Partners]
All conditions have been fulfilled, says the call centre provider.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
These solutions have become institutions in their own right in many large organisations, says Keith Fenner, strategic sales director of Softline ACCPAC.
ITWeb CX Summit Executive Dinner
In this World Wide Wrap: No waiting for PECO, BeQuick gets quicker billing, and Web site provides claims estimator.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
By implementing Assyst for financial management, there is increased awareness of what services cost, says NSS.
Oracle will be unveiling Oracle database 11g at the Oracle Open Days 2007 conference and exhibition.
In this World Wide Wrap: Global Bay partners with IBM, Modiv represented at retail conference, and Oracle eyes retail sector.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Enterprise resource planning can play a large part in an organisation`s success, says Paul Brito, sales executive at Datacentrix Solutions.
The company is enhancing its contact centre automation and enterprise IP telephony platform.
It`s high time somebody started taking customer service seriously.
Dimension Data has recently migrated to an Asterisk solution in Botswana.