The call centre group takes a controlling interest in the business continuity and disaster recovery specialist.
Companies spend a fortune on data mining and hardly ever send out any communication, says Scott Cundill, author of The Majestic Way.
Growth forecasts were not over-ambitious, says the outsourced call centre provider.
There is an increasing interest in BI analytics to gain a broader scope of intelligence, says Keith Fenner, strategic sales director, Softline Accpac.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
VOIP is now a fully developed product that is rapidly replacing the traditional telephone hardware.
ITWeb CX Summit Executive Dinner
Joburg dallies with inner city CCTV tender, while Sandton rolls out a new pilot scheme.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
In this World Wide Wrap: Strategy cannot be outsourced, Canadian outsourcing satisfaction rates plummet, and consulting firm advises outsourcing caution.
Soaring Eagle Distributors has used Pastel Evolution to integrate and streamline its operations.
Buying a database may seem like an easy option, but it is dangerous and not suggested for businesses, says Scott Cundill, CEO of Majestic Interactive.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
SA has the wrong end of the stick in the BPO chase, say Indian IT executives.
The most relevant managed services today are ERP, CRM and office automation, says Keith Fenner, strategic sales director of Softline ACCPAC.
The company was recognised in the Niche Players Quadrant of Gartner's 2007 1st Half SFA Magic Quadrant. [Local rep: Camsoft Solutions]
The conference focused on the maximisation of companies' speech investments through best practices.