The conference focused on the maximisation of companies' speech investments through best practices.
In this World Wide Wrap: FullArmor automates Windows data centre, Advent ups EMEA momentum, and Stellar appoints CIO.
CRM is not so much a technology as a methodology for good business, says Ashley Ellington, MD of Softline Enterprise.
An emergency contact centre uses IT to save 115 000 lives in two years.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Telecoms operators are still putting out CRM fires, so how can they even hope to understand my general spending patterns?
ITWeb CX Summit Executive Dinner
An Indian NGO uses technology to encourage sustainable rural transformation.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Integrat provides mobile integration, development and support for iFind 34600.
The VSAT services will allow African companies to connect by satellite through a pan-African provider.
The stock exchange mulls future SENS technology to make the service more efficient.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
In future, contact centres will incorporate technology that enables them to silently drive agent actions.
Non-profit organisations need software designed to meet their unique needs.
The business process outsourcing sector incentives are part of a drive to revitalise Johannesburg's city centre.
The company's second multimillion-rand Integrated Delivery Centre will be based in Cape Town.