The Interactive Intelligence application alerts users to new voicemail messages via a light on their desktop phones.
Hosted communications, video, unified messaging, and VOIP are increasing, says Interactive Intelligence`s survey results.
The US non-profit education provider can configure the FrontRange solution to meet its changing needs.
A company must ensure its CRM solution is Web-based and wireless, says Keith Fenner, strategic sales director of Softline ACCPAC.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
In today's technology roundup: IE and Firefox share security flaw, Microsoft offers hosted CRM, downloading direct to TV, Web 2.0 creates developer demand, and ATI chief resigns.
ITWeb CX Summit Executive Dinner
The first four of 17 CRM rules collected from executives, managers, employees and consultants.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The IDC supports Neotel and call centres, as its ICT spend jumps to R681 million during the 2006/7 financial year.
The Industrial Development Corporation invested 21% less in IT during the 2006 financial year.
A biometrics, surveillance and business continuity solution has largely eliminated corruption and escapes in SA jails.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The SIP Interaction Gateway will help customers leverage Interactive Intelligence's unified communications software suite.
The service incorporates solutions from Integr8 IT's line of managed services, including G8Keeper.
In this World Wide Wrap: Safaricom outsources customer care, airport ads go digital, and Cognizant builds India software centre.
A survey shows poor Web site performance costs retailers millions of rands.