The cellular operator selected eGain Mail and eGain Knowledge to improve the customer service offered by its contact centre.
HBD Venture Capital's latest investment has one eye on the call centre industry and the other on the burgeoning transport sector.
The companies will provide the Actinic range of e-commerce solutions to the local SME market.
Successful CRM projects require, in part, a strong business intelligence foundation.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The company's ERP FACTS product enables ordering, inventory, account management, CRM and purchasing. [Local rep: Softworx]
ITWeb CX Summit Executive Dinner
The company's GoldMine software has been named "One to Watch" by CRM Magazine.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
In this World Wide Wrap: PM meets CRM, Micro Focus gets e-skills, and offshore PM in demand.
FrontRange Solutions' service management application has enabled it to improve customer service.
Integrated CRM databases are well beyond conceptualisation, says Keith Fenner, strategic sales director, Softline ACCPAC.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The GoldMine Premium Edition update provides improved support for Microsoft Vista and Microsoft Office 2007.
The contact centre solutions and services provider walked away with the Telkom Technical Innovation Award.
The Web-based debit order collections product enables companies to process electronic collections.
ERP vendors have begun to realise the potential in the SME market for their products, says Carlo Gunter, COO of e.com institute.