Integr8 IT has developed a hi-tech multimedia customer service centre.
There is significant demand for skilled SAP resources in the local motor manufacturing sector, says Gert Cronj'e, regional chief executive, Business Connexion Eastern Cape.
Retailers are changing how products and services get delivered to customers globally. And they're using IT to do it.
Saab Grintek's Enterprise division is establishing partnership agreements with African companies.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
ISM presented FrontRange Solutions' HEAT and GoldMine with a Top 15 CRM Small and Medium Business Software Award.
ITWeb CX Summit Executive Dinner
Aberdeen Group research shows SMEs are exceeding average performers in all metrics benchmarked, says FrontRange.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Sarova Hotels has deployed GoldMine, the customer relationship management application from FrontRange Solutions.
MSG Afrika has acquired 7% of call centre operator Dialogue.
Call quality is one of the main challenges behind the corporate adoption of VOIP, says Robert Sussman, joint-MD of Integr8 IT.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
FrontRange Solutions' GoldMine IP voice suite received a 2006 Product of the Year Award from Customer Inter@ction Solutions.
The University of KwaZulu-Natal uses FrontRange Solutions' HEAT to manage 9 000 networked computers across five campuses.
MediKredit uses HEAT from FrontRange Solutions to track thousands of daily queries from pharmacies, doctors and hospitals.
Contact centres must up service delivery, or risk obsolescence, a report reveals.