CRM systems maintain cohesive collaboration even in the absence of face-to-face interactions, says Mark Annett, head of CRM sales and consulting at Camsoft Solutions.
Here’s how to get ahead in the digital era with WhatsApp for Business and LiveChat, says Jayson van der Walt, product owner and business analyst at Cellfind.
By providing a turnkey solution for each installation, Liquid C2 can efficiently set up Azure clusters for its customers.
Smartz Solutions is aiming to disrupt the contact centre industry.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The health department turns to the messaging app to provide sexual reproductive and health information to young people.
Google Business Messaging allows businesses to communicate with customers directly through Google devices and platforms.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The report found that the majority of organisations agree that improvements in CX (94%) and EX (93%) will directly affect their net profit.
Companies toughen themselves by pursuing innovation, creating usable intelligence and thinking strategically, according to panellists at the ServiceNow Africa summit.
Voys Reach automatically connects the customer directly with the company’s colleague he or she spoke to last.
Monitoring and analysing customer sentiment conversations, across social media and online channels, can be done with speed and accuracy.
Eldrid Jordaan decries the state of the start-up he founded, reflecting on the next phase in the GovChat versus Facebook squabble.