Spescom says it is entering a new cycle in its history.
To be successful, customer relationship management (CRM) systems require detailed planning, careful selection and serious commitment from management and staff, says Errol Wills, MD of Lorge.
Activity-based management (ABM) software takes the guesswork out of deciding which services to offer at what price and to which customers, says Ken King, who oversees SAS Institute's product strategy for telecommunications.
IS Partners will host a series of Microsoft CRM 3.0 demo sessions that will show campaign management in action.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
CosmoCom and VoiceGenie have teamed up to deliver a combination of speech applications in an all-Internet Protocol universal access contact centre system. [Local rep: Intelleca]
ITWeb CX Summit Executive Dinner
A new breed of customer is driving customer relationship management (CRM) integration initiatives, says Ashley Ellington, MD of Softline Enterprise.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Using FrontRange Solutions` customer relationship management solution GoldMine, courier company, Dawn Wing, has reduced its customer loss rate from 9.7% to 1%.
Digicall Solutions has established and is operating the sales and service call centres for cellphone directory enquiry service iFind34600.
Dimension Data CEO Brett Dawson has slated the slow rate of telecoms deregulation in SA, saying it impedes the country`s competitiveness in the call centre arena.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
South African operations are beginning to sit up and take notice of an emergent African call centre industry, says Nicholas Maweni, marketing director at Atio.
Maximizer Software has introduced Maximizer Enterprise 9, the latest release of its CRM and eCRM solutions.
A customer-centric strategy isn`t a nice-to-have any more. It`s a business must.
FrontRange Solutions has introduced an enhanced version of its IT Service Management (ITSM) application as well as additional modules for inventory and knowledge management.