Softline Enterprise has introduced performance enhancements for SalesLogix users.
Exceptional customer management depends heavily on the successful integration of CRM into an ERP system, but it is far from certain that South African companies are there yet.
Digital Mall has introduced an open-ended communication and campaign management system.
SAP is a platinum partner for Customer Management World Africa 2006, which takes place in March.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
CosmoCom has been awarded its second US patent, centred on its Internet Protocol call centre technology. [Local rep: Intelleca]
ITWeb CX Summit Executive Dinner
Avaya has announced a new agreement with Dimension Data in the UK to underpin its growth strategy for contact centres and IP telephony.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
FrontRange`s share has plummeted in the wake of Friday`s news that the group is to delist.
Allstate Insurance Company has deployed Avaya Internet Protocol telephony solutions at new locations in the US and Canada.
HSA Management Systems, a provider of corporate and employee-related management systems, has implemented a risk management solution using Microsoft customer relationship management (CRM) technology.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Local VoiceGenie Technologies distributor Intelleca says it has made a significant contribution to the record revenue run registered by VoiceGenie.
Spescom DataVoice has entered into a strategic alliance with Key Performance Technologies.
E-billing is not only about saving money on paper and postage, it can help companies build better relationships with customers, deflect calls from contact centres and speed up collection of payments.
SME uptake is driving growth in the local market for PBX and other voice switching technology, says research firm BMI-TechKnowledge.