Voice over IP (VOIP) technology has the potential of being a significant economic driver for SA, says FrontRange Solutions.
SA should develop the skills to become a global business intelligence (BI) centre in the same way that India did with call centres, ITWeb`s BI Executive Forum heard this morning.
An online business is most likely to succeed when it is part of a multi-channel strategy, say experts.
Technology Marketing`s TMC Labs division has named FrontRange Solutions` IP Contact Center application as a 2005 Innovation Award winner.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Dimension Data has launched a managed contact centre service for companies wanting to improve their customer service levels.
ITWeb CX Summit Executive Dinner
The Dialogue Group has joined a global partnership with UK and Indian call centre companies.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Wanting to develop SA as an outsourcing destination is all good and well, but it appears success is largely dependent on government`s contribution. So what`s taking so long?
SA is one of the world`s highest-cost locations for offshore call centre agents, according to a new study. But this is not necessarily bad news.
Gartner has identified FrontRange Solutions as a global market leader in the IT service desk for enterprise management market, based on new licence revenue.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Dimension Data recently received the solution provider award at the KZNonSource contact centre awards ceremony held in Durban.
Companies and individuals received recognition at the annual Gauteng Contact Centre Awards ceremony this weekend.
Customer relationship management (CRM) has rejuvenated itself, with the worldwide market returning to positive growth.
A call centre implementation facilitated by Atio for MediKredit Integrated Healthcare Solutions has improved the company`s client service and reporting.