SME uptake is driving growth in the local market for PBX and other voice switching technology, says research firm BMI-TechKnowledge.
Grintek Technologies is expanding its use of FrontRange Solutions` service management solution, HEAT, to enhance its service offering while cutting the cost of service delivery.
Call centres worldwide are increasingly relying on technologies such as interactive voice response to reduce costs while maintaining high levels of customer service, says Dr Bill Scholz, architect director at Unisys.
Witness Systems, distributed in SA by GijimaAst, has released Impact 360, its new workforce optimisation solution.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
International customer relations management magazine, CRM, has recognised SAS as the leader in CRM analytics, presenting two awards to the company at a recent ceremony in San Francisco.
ITWeb CX Summit Executive Dinner
The Durban Institute of Technology (DIT) is using HEAT, the service management solution from FrontRange Solutions, to deliver more efficient ICT services to its nine sites.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Financial services company Coris Capital has used MIP`s employee benefit administration system to deliver daily balancing of client records, enter the unit trust market and launch franchised front offices.
The insurance sector is in a mess because it has failed to move with the times over the last two centuries.
Call Centre Nucleus (CCN) has signed a black empowerment transaction with Ziphathe Empowerment Network.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
In a multimillion-rand deal with Direct Channel Marketing, Dimension Data has delivered a call centre solution that has created employment for over 750 previously unemployed individuals in KwaZulu-Natal.
Amid the speculation over Oracle's proposed buy-out, Siebel has outlined its software solutions and architecture strategy.
Witness Systems` SIP-enabled recording solution for IP telephony-based contact centre environments has been introduced by local distributor, GijimaAst.
The world`s leading technology for enterprise remote control is now available for supplying help desk services across the Internet without pre-installing software or configuring firewalls.