The Western Cape`s call centre industry has provided BEE opportunities.
Market research firm IDC recognised SAS as the largest predictive analytics vendor in customer relationship management (CRM) in its most recent study.
Beeld has contracted outsourced call centre provider Digicall to supplement its efforts to canvass its subscribers.
Citrix has released the next generation of its remote technical support and professional services solution, GoToAssist 7.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
A South African-born free CRM solution is to go open source this year.
ITWeb CX Summit Executive Dinner
Dynamic Recovery Services (DRS) has deployed the contact management solution, GoldMine, from FrontRange Solutions to manage its customer relationships.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
FrontRange Solutions has been named a market leader in two categories of CRM Magazine`s 2005 CRM Leader Awards.
Intelleca is hosting a "Speech in Contact Centres" breakfast on 7 October in Johannesburg.
PartServe Channel Support has expanded its relationship with Canon by providing the company`s help-desk.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Frost & Sullivan has named Interactive Intelligence its 2005 Excellence in Technology recipient in the field of customer contact centre management software.
Dimension Data received the national solution provider award at the South African Contact Centre Community national contact centre awards.
Independent network consultancy and test lab, Miercom, has presented Interactive Intelligence with its "Best Integrated Multimedia, IP Contact Centre" product award.
Snack food company Simba has expanded the use of FrontRange Solutions` services management solution, HEAT, into consumer relations, fleet management and sales and distribution.