Snack food company Simba has expanded the use of FrontRange Solutions` services management solution, HEAT, into consumer relations, fleet management and sales and distribution.
Atio has launched a competition to support the Cansa Shavathon fundraising drive in November, with a prize for the winning call centre agents.
Act 2005 aims to match investors and partners with African ICT enterprises and projects.
In the wake of news that it plans to acquire Siebel Systems, Oracle has outlined its plans for future CRM offerings.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Hummingbird Enterprise, an enterprise content management platform, is ideal for the highly regulated and competitive banking industry, says IA Systems.
ITWeb CX Summit Executive Dinner
Implementing the enterprise project management (EPM) for Six Sigma method can make an enterprise more competitive, a solution provider says.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Oracle has announced its 10th acquisition in just over six months.
Companies face the challenge of integrating various channels to turn the call centre into a strategic component of the business, says Daniel Nieuwoudt, principle technology consultant at Business Connexion.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Spescom DataVoice has supplied a proprietary voice recording solution to Business Connexion for deployment at Direct Channel Marketing, a telemarketing call centre.
Six South Africans will leave for the UK today for training to set up a Remedy contact centre in Cape Town.
SA`s call centre industry could soon attract the "overflow" of customers from other countries, says the City of Johannesburg.
The Gauteng police service is set to receive a R506 million TETRA network, following the successful roll-out of a similar system in Cape Town.