Cape Town call centre operator Digicall will run a pilot project for a UK-based company, focusing on the British office automation industry.
The Internet Protocol telephony market is moving from early adopters to mainstream users as reliability and quality improve, and companies recognise voice not only as a communications tool, but also as a business application.
Local companies need CRM solutions tailor-made for South African business conditions, says Eclipse Networks.
Home appliances company Whirlpool has implemented SAS Warranty Analysis and SAS Text Miner solutions to further develop its customer early-warning system.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Softline ACCPAC's parent company, Sage Software, won a CRMGuru Summit Award for CRM Solution Excellence for having the most 'partner-centric' CRM solution.
ITWeb CX Summit Executive Dinner
SA-based Gush, developer of the Customer Harvester customer relationship management solution, says it is forming international partnerships.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Spescom DataFusion will supply brokerage firm T-Sec with the DataVoice proprietary recording solution.
UCS Solutions, a provider of business and IT solutions to the retail and manufacturing industries, has implemented FrontRange Contact Centre.
Softline ACCPAC business partner, AccTech Systems, will assist Malawi`s Agricultural Commodity Exchange (ACE) to set up a Web-based commodity portal using ACCPAC CRM`s hosted system solutions.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
AccTech Systems, a Softline ACCPAC business partner, will install ACCPAC CRM at audiovisual system integrator, ETA Audio Visual, to streamline its sales, marketing and customer care division.
American Water is using Avaya IP telephony and contact centre applications to launch customer service operations.
The FrontRange share was boosted on Friday after the company issued a trading statement.
The convergence of five major marketing forces means that suppliers must pay much more attention to their customers.