NSS has introduced assystMobile, the next-generation mobile companion client to its core Axios Systems assyst help-desk and IT service management solution.
Unisys has introduced its Natural Language Speech Assistant application suite to SA`s telecommunications industry.
Intelleca Voice & Mobile, in a consortium with Grintek Telecom and DigitalMall, has completed a R7 million contact centre solution for Ghana Telecom.
Local Softline ACCPAC business partner, AccTech Systems, has been contracted to install ACCPAC`s suite of solutions at medical device distributor, Baroque Medical.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Intel IT is helping cut Intel`s operating costs by saving on licences and going wireless.
ITWeb CX Summit Executive Dinner
Customer relationship management (CRM) is now second only to strategic planning, and is said to be used by four out of every five companies, says Grant Chapman, MD of Camsoft Solutions.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Adaptec has awarded Ingran IT Adaptec Platinum partner status for external storage.
Multi-channel customer management integration does not come without its challenges.
Formerly Bytes Business Solutions Spearhead, the SAP division has enjoyed a longstanding relationship with international software vendor SAP.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Kathea Communications is providing a headset support solution to its local customer base.
Genesys Telecommunications Laboratories, an Alcatel subsidiary, has announced the local availability of its Enterprise IP Contact Centre and Network IP Contact Centre products.
Tellumat has formed a partnership to distribute Inter-Tel`s communication solutions in SA.
Siebel is planning a thrust into the untapped $20 billion custom-built CRM market.