King Pie has outsourced its national consumer line and franchisee call centre to Solutional.
After three days as CEO, the new Siebel chief has pledged his commitment to the client base.
UCS Solutions has won a multi-million rand Ellerines satellite connectivity deal.
The Scientia Tracer package, designed for customer quality management, has been released.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Jacada has appointed Spescom DataFusion as the sole South African distributor of the Jacada Fusion call centre agent productivity solution.
ITWeb CX Summit Executive Dinner
Enterprise portals will help solve the top challenges facing modern business organisations, says Gartner.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The Plantronics VistaPlus DM15 headset adapter, which automatically adjusts the volume for call centre staff to ensure effective audio levels, has been introduced.
The FrontRange Heat 8.3 customer relationship management solution has been introduced.
Storm has won a deal to supply call centre operator, The Dialogue Group, with VOIP services.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Maximizer enterprise software has received an ISM top 15 small and medium-sized business software award for 2005.
In a world where quality and price differences have narrowed to the point of insignificance, delivering a distinct and relevant customer experience is vital if businesses want to win the hearts and minds of customers.
SAS says its customer, Spanish retail bank Bankinter, has won the Gartner European CRM Excellence award.
Telkom has asked its customers to be patient as it tries to correct a system problem that has led to some call centres not responding promptly.