Companies have to use new ways to reach customers and monitor and reduce the costs of managing customers through products and systems harnessed to the Internet.
The company offers VOIP and converged service solutions to government departments, corporates and home users.
Cape Town has been voted the top international offshore contact centre location.
Outsourcing is only one factor that will affect jobs in US and Western European companies` IT departments, says Gartner.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Avaya has introduced new releases of its unified communication and contact centre solutions.
ITWeb CX Summit Executive Dinner
The past seven years have seen a 1 500% increase in child porn images available and almost all of this is due to the Internet, says the South African government.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Backup Storage Facilities (BSF) has announced a mystery visit programme to measure and improve service levels.
FrontRange has installed the Goldmine customer relationship management package at Foster-Melliar.
Telecoms deregulation and the contact centre industry will be the focus of a voice over Internet Protocol conference in Cape Town in January.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Executives are becoming disillusioned with technology-driven customer relationship management (CRM), says Reap Consulting MD Doug Leather.
EDS has been awarded the contract to improve the customer service and debt collection of the British Columbia Ministry of Provincial Revenue.
Business Connexion, in conjunction with Siemens and SAP Africa, has implemented SAP CRM version 4 at Volkswagen in the Eastern Cape.
ILCLerumo has deployed the Celesta Oy mBusiness application at Johnson & Johnson Medical Middle East.