Camsoft Solutions says the Maximizer Enterprise 8.0 solution is enjoying success in the local market.
Examining the issues that will be important to most organisations implementing or enhancing their customer management strategy in the next year.
FrontRange has provided Tibbett & Britten, a multi-client distribution network in SA, with the Heat service and support solution.
The FrontRange Heat service and support solution has improved service levels at the University of the Western Cape (UWC).
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Avaya has announced its Contact Centre Express solution for medium-sized businesses.
ITWeb CX Summit Executive Dinner
Local Jacada reseller CommerceQuest SA says US provider of outsourced communication solutions, West Corporation, is using Jacada Fusion to assist its contact centre agents.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Tracey Newman, MD of FrontRange, discusses the evolution of the help desk into a service desk.
Fujitsu is one of several global companies using SA as its call centre hub.
It seems I am not the only one frustrated beyond measure with the inanities of the service industry in SA.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The number of call centres in SA will double by 2008, says Datamonitor.
Concerto Software has been positioned in the visionary quadrant of the Gartner Magic Quadrant for contact centre infrastructure.
iLayo has implemented the Peregrine ServiceCentre at the University of Pretoria to centralise its in-house IT functions.
South African international call costs should drop to 20c a minute soon, says SACCCOM.