Interactive Intelligence Customer Interaction Centre contact centre software is now available with a connector to the CallScripter tool.
Van De Venter Mojapelo has upgraded its Autrix-based ActivCTI call centre.
The FrontRange GoldMine 6.7 customer relationship management solution has been released.
Acuo Technologies has developed the Mobile Automated Service Call Management System for Nashua.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Grintek supplied a call centre for the weekend's Cape Argus/Pick 'n Pay Cycle Tour.
ITWeb CX Summit Executive Dinner
Customer relationship management (CRM) has come a long way as an organisational ideology, says Marcus van Niekerk, MD of Cyber Wiz.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Centennial has integrated its IT auditing and tracking software, Centennial Discovery, with FrontRange's HEAT Service Management Solution. [Local Centennial rep: SecureData]
Atio received two channel awards at last week`s Interactive Intelligence EMEA Partner Conference in Amsterdam.
Dunns is using FrontRange`s service management solution, HEAT, to streamline the company`s operations.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
AccTech Systems has implemented ACCPAC CRM at Imperial Fleet Services.
Spescom has supplied voice recording software to DigiCall Solutions for deployment at the Glasfit and PG Glass call centres.
The Western Cape outsourcing industry has rejected a Gartner report stating most customer service outsourcing projects will fail.
Softline ACCPAC has unveiled the ACCPAC CRM 5.7 customer relationship management solution.