Construction equipment manufacturer JCB Inc is installing Mitel`s 6110 Call Centre Management solution.
Global Vision is rolling out updates for Master Currency that will bring the foreign exchange trader in line with SA Reserve Bank regulations.
Sony has introduced its Retail Intelligence concept to enable retailers to source and analyse customer data to maximise store performance.
SA can benefit greatly from offshore outsourcing business, but numerous obstacles stand in the way of it becoming a global player.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
NSS Consulting has been appointed as the exclusive local representative of Axios Systems, a UK-based provider of help-desk and service management solutions.
ITWeb CX Summit Executive Dinner
The SAS Marketing Automation 4 customer intelligence application has been released.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
In today`s economy, it is common knowledge that retaining customers can be up to 100% more profitable than acquiring new ones.
Gaining customer insight will allow companies to improve customer revenue, growth and retention, says Jens Echtermeyer, programme manager at SAS Institute.
SA is becoming a preferred destination for outsourced Dutch contact centres.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The three cellular networks have been rated at the top of a new National Customer Service Delight Index.
Jacada legacy integration solutions have assisted RCI and Quick & Reilly to improve their call centres, says local Jacada distributor CommerceQuest.
Airports Company SA (Acsa) has deployed an automated telephonic flight information system from Intelleca.
Unisys Africa has re-implemented the help-desk of cellular operator Cell C.