Knowledge management is about managing an organisation`s intellectual assets so that available information and knowledge can be consistently delivered on demand.
NetSuite has announced the launch of NetCommerce.
Customer relationship management software will get added publicity when US company Salesforce.com goes public on the New York Stock Exchange tomorrow.
A new contact centre initiative believes SA is a hidden gem.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The Parallel Auto Helpdesk solution has been short-listed for a European Call Centre award, Parallel says.
ITWeb CX Summit Executive Dinner
The SAS Web Analytics solution for promoting the Web channel has been announced.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Fujitsu Services is to transfer its internal help-desk operation from the UK to its local subsidiary, ICL.
Local RSA Security distributor SecureData has announced the availability of the RSA Sign-On Manager enterprise access solution.
Adroit Technologies is using Opus business analysis software in its Johannesburg-based call centre.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Onyx Software and Interactive Intelligence have joined forces to reduce cost and complexity of contact centre automation and CRM integration.
Sage Enterprise Solutions is to launch its SalesLogix customer relationship management (CRM) solution.
SAS has provided US Bank with its Marketing Automation and Interaction Management solutions to improve customer relationship management.
Microsoft Business Solutions has announced enhancements to its CRM 1.2 solution due to be released in August.