The ultimate level of customer loyalty is "advocacy", in which customers do your marketing for you without being asked.
Barloworld`s call centre has added a satellite tracking system to boost customer relations.
Famous Brands has outsourced its national consumer line and franchisee call centre to Solutional.
Eskom`s massive new R40 million customer relationship management (CRM) system is in the final testing phase, and is expected to be operational by October.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
In today`s technology roundup: Lindows to keep its name, SMS Plug in for Outlook available, Sungard installs 500-seat call centre, and the latest Flash to compete with Windows.
ITWeb CX Summit Executive Dinner
The Customer Contact World Africa expo will take place from 28 to 29 July in Sandton.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The customer relationship management (CRM) market is moving towards providing vertical industry functionality, says Simon Carpenter, marketing director at SAP Africa.
FrontRange has provided LG Electronics SA with its Heat incident tracking and management system to improve customer satisfaction.
PeopleSoft has unveiled its Enterprise CRM 8.9 suite, which features usability enhancements.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Alcatel has released a software connector that integrates its contact centre solutions with the Pivotal customer relationship management (CRM) suite.
The South African Revenue Service's (SARS's) "single view of the taxpayer" project, expected to save it about R1 billion this year, has drawn the attention of tax authorities overseas.
Cape Town`s call centre industry is set to create at least 1 000 new jobs this year, according to development agency Calling the Cape.
True customer relationship management includes a well-structured set of working practices, says Maximizer Software.