KeyTools has announced the first sale of the SA-developed KeyGold software solution in the German market.
iLAB Project Services project-managed a R3.5 million contract for a customer relationship management and an emergency services system for Netcare 911.
The Government Computer Bureau of Botswana has awarded a help desk contract to Usko Botswana.
Icsat, a Progress-based independent software vendor, has implemented the Ace customer relationship management (CRM) travel management system at American Express (Amex) SA.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
SmartForce has unveiled the Contact Centre Solution Set, an online education set for call centre users.
ITWeb CX Summit Executive Dinner
Across the world, and here in SA, companies are coming to understand the consequences of poor data quality.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Avaya says it has embarked on a strategy to further develop the channel to become the primary route to market its contact centre and wireless networking solutions in Europe, Middle East and Africa.
Every point of interaction with customers, even client complaints, should be used proactively.
HP has extended its global agreement with E.piphany to SA, which will see HP SA deliver the Epi-Use customer relationship management software.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Grintek Telecom says it has embarked on an initiative to provide increased levels of service and support to its customers.
Avaya has equipped the Cable & Wireless contact centre in the UK with a converged voice and data communications system in a lb1 million implementation.
Integr8 IT has assisted Trauma Link, an integrated medical service provider, to upgrade its customer relationship management infrastructure.
KeyTools says it has made its first KeyGold sale in Ireland to the Criterion Press.