Pastel Software has unveiled the Pastel Resolve customer relationship management (CRM) solution targeted at small to medium enterprises.
Electronic customer relationship management (e-CRM) requires proactive intelligence and not historical analysis, believes Marc Scheepbouwer, marketing director at Global Technology Business Intelligence.
iTouch has moved its call centre from Cape Town to the Digital Mall premises in Johannesburg.
MTN has contracted SAS Institute to provide it with its Enterprise Marketing Automation solution.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Following the success of its User Group in the US, Remedy will host an equivalent conference for the Europe, Middle East and Africa region in Scotland in November.
ITWeb CX Summit Executive Dinner
Bateleur Software Solutions has installed a suite of Mobius products at Saambou to integrate the bank`s diverse application environments.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
SecureData has installed a customer relationship management (CRM) system to ensure calls to its Virus Helpline are logged and managed properly.
Tanua Holdings has gone live with the Siemens HiPath ProCentre system.
Protek has been awarded a $3.5 million contract to supply Ocius Communications with customer care and billing systems.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Dimension Data`s South African i-Commerce operation designed and implemented an e-business customer management solution for German software company InVision Software AG.
Dimension Data has installed a R5 million call centre to improve emergency response service levels at the Automobile Association (AA).
Global Technology Business Intelligence, local Hyperion distributor, has announced Hyperion`s Customer Interaction Centre, which integrates business intelligence (BI) into the contact centre.
Grintek Telecom says it won first place in the Most Innovative Contact Centre and Best Contact Centre Solution categories at this week's Customer Contact World exhibition in Northgate, Gauteng.