FNB First Direct, the FNB contact centre operation, was rated as the best contact centre of the year in SA at the recent Call Centre Industry Awards.
The telephone is the most pervasive connected device and in the future people will use voice commands to surf for information, according to DiData Australia.
NeuralAct is set to introduce AgentCare Version 6 at this week`s Customer Contact World taking place at Northgate.
PQ Africa will be exhibiting at this week`s Customer Contact World taking place at Northgate.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Metropolitan has installed Thales's Agent Quality Management software provided by Grintek Telecom to enhance its call centre operations.
ITWeb CX Summit Executive Dinner
The Malawi Department of Road Traffic has introduced the Malawi Traffic Information system designed by Face Technologies, a subsidiary of arivia.kom.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
PQ Networks has entered into an alliance with VCON, a video conferencing equipment manufacturer, for the delivery of video conferencing solutions to its customers.
Dimension Data will demonstrate an integrated mobile call centre solution at Customer Contact World at Northgate from 10 to 12 July.
Call centres, far from being an outgoing communications channel, are the bedrock of delivering value to consumers. Why then do so few companies realise this?
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Unisa has partnered with FrontRange Solutions to provide customer relationship management solutions to its students.
Africa Data Holdings is to launch a new call centre solutions product called hello world!
The seventh annual Customer Contact World conference will take place from 10 to 12 July at Northgate.
Financial software group AFA Systems SA has deployed the NeuraTech Common Knowledge solution to provide it with a holistic view of its clients.