Interactive Intelligence has appointed Atio as a value-added reseller (VAR) for its range of software solutions.
Chordiant Software, a unified customer relationship management company, has opened a facility in Johannesburg that is co-located with its local distributor Bytes Business Solutions.
Broadcast signal distributor Sentech has purchased two Primergy servers from Fujitsu Siemens Computers to spearhead a new Web-based SAP customer relationship management application.
Spescom has been awarded Avaya Gold business partner status in the sub-Saharan region.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
CS Holdings (CSH) recently implemented the HP OpenView Service Desk 4.0 service software offering.
ITWeb CX Summit Executive Dinner
PricewaterhouseCoopers (PwC) has unveiled its Customer Relationship Management (CRM) ACCELL initiative to assist companies with CRM issues.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Karl Osswald, Africa partner manager of unified networks at Grintek Telecom, sees Africa as a new market for unified networks and call centres.
Electronic bill presentation and payment is set to change the way companies use invoices to build customer relationships, says Heath Turner, sales and marketing manager at The E-mail Corporation.
In the second of a series on a step-by-step approach to the extended enterprise, it is noted that a successful customer relationship management (CRM) strategy is dependent on a collaborative community.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Square One Solutions has been appointed as a local distributor for the FrontRange GoldMine 5.0 customer relationship management software.
Business referral service Redflag says it is showing strong growth in Gauteng. The service attributes its success to the smooth functioning of its call centre and its customised database.
Musings on the reasons why a certain clothing retailer hasn`t yet found its way to an integrated approach to customer relationship management.
Plascon has outsourced part of its call centre requirements to I-Fusion in a contract valued at R1.2 million.