ACCPAC International says it will extend its business offerings by entering the customer relationship management (CRM) industry.
Ernst & Young (EY) says it has been placed first in the 2001 Most Admired Knowledge Enterprises study for its ability to develop and deliver knowledge-based goods and services.
Negotiated Benefits Consultants (NBC) has contracted Dimension Data to implement and manage a new help desk system.
Customer relationship management has entrenched itself in the corporate world during the last five years, but typical customer engagements are still centred on product sales, rather than on customer requirements.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Computer Sciences Corporation says customer relationship management (CRM) is turning traditional business and customer service upside down.
ITWeb CX Summit Executive Dinner
According to Gary De Menezes, customer relationship management and e-commerce director for Compaq Computer, the company is moving towards providing total IT solutions.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Nigeria-based Soft Solutions has signed a solution provider contract for the BMC Service Desk Solutions Range.
Mitel Networks has released a range of applications from the March Networks 6100 Contact Centre Solutions portfolio. [Local rep: NetCom CRM]
Avaya and IBM will develop and provide joint communications management, customer relationship management and contact centre solutions.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Intact Solutions has appointed Doug Leather as its new MD. He replaces company founder Richard Lees, who has emigrated to the UK.
FrontRange Solutions has contracted ICT Convergence to provide Scala Business Solutions with HEAT service optimisation software for resale in Kenya, Uganda and Nigeria.
Banks are spending less on IT than vendors would have everyone believe, said Remus Brett, lead analyst at Datamonitor, speaking at the Unisys International Management Centre in France.
Business Objects will host a series of breakfast briefings in Johannesburg and Cape Town in September on the role of business intelligence in customer relationship management.