Digital Planet has launched its national cal centre to form part of its Web strategy.
Johnson & Johnson`s sales team is using a Nokia 9110 Communicator-based solution from Marstec to report directly into the company`s customer relationship management system.
Real Global Business Solutions (RGBS) has secured the exclusive distribution rights in sub-Saharan Africa for Adapt, a new customer relationship management (CRM) solution developed by US-based Adapt Software Applications.
Braby's has added the 'Beep for Business' service to its online business directory at www.redindex.com. The new service is based on the Storm Responder solution.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
TELG has installed a Mitel SX-2000 Light PBX from NetCom CRM to improve its service to its clients.
ITWeb CX Summit Executive Dinner
The Nortel Networks Clarify eFrontOffice customer relationship management (CRM) solution was recently tested at the Microsoft Premier Support for Developers laboratory in the US.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
An Atio contact centre provided Reed Exhibitions, organiser of the recent Computer Faire, with information regarding visitor patterns.
Virtual Systems Technologies (VST) has upgraded its call centre technology to Atio`s Call Sequencer.
Alcatel and Genesys Telecommunications have announced plans to purchase IBM`s CallPath assets.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Enterprise Solutions, a business unit of Siemens, has implemented an Aspect Call Centre solution at 3Com SA.
ITWeb tried the telephone shopping option offered by bluebean.com, Standard Bank`s financial services and online shopping portal. Though making a purchase is easy enough, delivery and aftersales service is disappointing.
Brendan van Staaden, MD of Inter-Active Technologies, writes that he recently encountered a group of middle managers all of whom were involved in the management of a call centre of some description or another.
Siemens Telecommunications has installed a R4 million call centre solution at Technikon SA.