Mauritius Telecom has selected Sofrecom to supply the convergent Ga"ia solution to support its business.
PM Tech has secured the local distribution and support rights to the Mastersoft call centre software solution.
Absa Bank and Dimension Data have signed a non-exclusive strategic alliance, valued at R100 million per annum, which will see the e-business network integrator servicing the bank`s customer-facing needs.
SAS Institute has announced version 2.0 of its Supplier Relationship Management solution.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Teradata, represented locally by National Data Systems, has announced seven pre-packaged customer relationship management (CRM) solutions.
ITWeb CX Summit Executive Dinner
Workflow technology is the catalyst that allows companies to achieve full benefit from customer interaction centres, believes Mark Ehmke, MD of Staffware SA.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Bluebean.com, Standard Bank`s online shopping and financial services portal, has partnered with retailing specialist newcomer, Tanua Technologies.
TELG, a healthcare management consultancy, has implemented a NetCom CRM Mitel SX-2000 Light PBX.
Any successful customer relationship management (CRM) system must ensure that all points of contact with the customer are handled with consistent quality, says Mark Ehmke, MD of Staffware SA.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
ACCPAC has released the eCRM Internet- and wireless-based customer relationship management (CRM) solution.
Prestasi Brokers has gone live with an advanced call centre management solution installed by Siemens Telecommunications at Prestasi's Midrand branch.
Oracle has announced the Support.Oracle.com suite of online customer relationship management (CRM) services.
The Quintus call centre suite of products is to be rebranded as Avaya eContact due to the buyout of Quintus in the US by Avaya.