Spescom DataFusion has implemented a Cisco-based Internet protocol telephony and integrated contact centre communication system for 20twenty.
Dimension Data says 66% of the staff at its Customer Contact Solutions (CCS) interactive customer management facility comprise of previously disadvantaged individuals.
Video-over-networks is transforming call centres by reducing the time required to train agents, believes Mark Chertkow, MD of Graphic Image Technologies.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
FrontRange Solutions has appointed KeyLogistics, a member of the KeyTools Group, as the niche distributor for the Goldmine product in SA.
ITWeb CX Summit Executive Dinner
Africa Data Holdings has introduced its hello world! call centre solution.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Remedy has announced the Remedy Citizen Response customer relationship management (CRM) solution for government organisations.
FrontRange Solutions has announced the GoldMine Everywhere 1.2 update, which is designed to support GoldMine FrontOffice 2000.
JD Edwards, a Nasdaq-listed business applications vendor, will acquire US-based YOUcentric, a privately-held maker of Java-based customer relationship management (CRM) software.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
A company`s internal processes need to be working properly before they can be e-enabled, says Richard Firth, chairman and CEO of MIP Holdings.
Cambridge Technology Partners says it has expanded the solutions offered by its financial services practice.
Bateleur has launched Pro-2-Col, its locally developed debt management software which the company says fills a gap in traditional customer relationship management (CRM) systems.
Digital Mall won three call centre awards at the recent Call Centres Africa 2001 Industry Awards.