DigitalMall says it has achieved a 60% customer retention rate using technology driven by Avaya and supplied by eContact Solutions.
PIC Solutions will provide Edcon with the CredITMentor Service to support the retailer`s development and implementation of credit and customer relationship management systems.
KeyTools has unveiled the KeyGold software package that integrates several GoldMine tabs to and from Palm-based handheld devices.
Atio says it has been appointed as a value-added reseller (VAR) for CELLIT Technologies, a provider of customer interaction management solutions.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Medscheme hopes to realise a 7.5% increase in productivity in its new national call centre by utilising eContact Solutions` Quintus suite of products.
ITWeb CX Summit Executive Dinner
There`s no doubt that 20twenty`s Wired Warriors - as ridiculous as that title may sound - know the true meaning of customer satisfaction.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Pastel Software has unveiled the Pastel Resolve customer relationship management (CRM) solution targeted at small to medium enterprises.
Electronic customer relationship management (e-CRM) requires proactive intelligence and not historical analysis, believes Marc Scheepbouwer, marketing director at Global Technology Business Intelligence.
iTouch has moved its call centre from Cape Town to the Digital Mall premises in Johannesburg.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
MTN has contracted SAS Institute to provide it with its Enterprise Marketing Automation solution.
Following the success of its User Group in the US, Remedy will host an equivalent conference for the Europe, Middle East and Africa region in Scotland in November.
Bateleur Software Solutions has installed a suite of Mobius products at Saambou to integrate the bank`s diverse application environments.
SecureData has installed a customer relationship management (CRM) system to ensure calls to its Virus Helpline are logged and managed properly.