Philips Business Communications (PBC) has launched the 400/250 Series suite of customer interactive centres.
Izodia, formerly Infobank, has opened a Global Support Centre at its local office to provide support to its customers worldwide.
Travel Technologies is implementing the FrontRange HEAT customer support software.
Dimension Data, in partnership with Manchu Consulting, has co-ordinated the implementation of a pilot call centre at Rand Water.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Touted as the "next killer app" for the Internet, peer-to-peer is maturing from the file-sharing Napster model to a computing paradigm that can decimate IT costs by "unwasting" massive amounts of storage and computing capacity.
ITWeb CX Summit Executive Dinner
Teradata has unveiled its Communications Logical Data Model Version 5.0. [Local rep: National Data Systems]
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Cognos and Lebensart Technology have partnered to integrate Cognos business intelligence with the Lebensart Smart System, a customer relationship management solution.
FrontRange Solutions says its certified partner, End 2 End Business Solutions, is realising business benefits with the GoldMine customer relationship management package.
MGX, in a joint venture with Peregrine Systems, has released the Get2Connect document exchange solution to the local market.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Mark Ehmke, MD of Staffware SA, believes customer care is key to securing competitive-edge in the business world.
Oracle and Hewlett-Packard have formed a relationship to market customer relationship management (CRM) solutions in SA.
Dimension Data and Business Objects have formed a partnership which they believe will have a significant impact on the local business intelligence (BI) market.
Customer relationship management (CRM) has become somewhat notorious for failed implementations. At the same time, most companies accept the strategic importance of CRM. How can these two facts be reconciled?