Computer Faire has outsourced its call centre to Atio.
Spicer chairman Sas du Toit says he remains a substantial shareholder in his company despite selling a 3.3% stake worth R1.4 million this week.
FrontRange Solutions has appointed Kunene Solutions & Services (KSS) as a solution partner.
First Technology has been appointed as an authorised service provider for Hewlett-Packard.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Sun Microsystems and PeopleSoft have entered into an alliance to deliver an Internet-ready customer relationship management solution for the communications and brokerage industries.
ITWeb CX Summit Executive Dinner
Mark Ehmke, MD of Staffware, believes workflow is the basis for creating instant information that is essential for customer service.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Spescom Datafusion has signed a multi-million rand contract with Computer Sciences Corporation (CSC) to supply the Old Mutual contact centre with Avaya interactive voice response equipment.
MTN Uganda has contracted Protek to supply it with a convergent customer care and billing system.
SAP and PricewaterhouseCoopers (PwC) have extended their relationship to include the mySAP Customer Relationship Management suite of solutions in Europe, the Middle East and Africa.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Avaya has completed its asset purchase agreement with Quintus.
Harrah`s Entertainment will use an enterprise business intelligence (BI) solution from Cognos to help it extract insight from its data warehouse.
Teradata has engineered an insurance-specific component for its Teradata Financial Services Behaviour Analysis business intelligence application. [Local rep: NDS]
FrontRange Solutions says a number of resellers have turned to its GoldMine customer relationship management solution for their clients.