EDS Africa has announced its Leveraged Customer Interaction Centre, designed to handle inbound and outbound calls and provide back office processing support.
Avaya has been contracted to supply BSkyB with an advanced communications solution for its customer contact centres in Scotland.
JD Edwards (JDE) has announced the general availability of its Extended Process Integration (XPI) technology, designed to enable companies to collaborate with multiple suppliers, customers and business partners.
AmVia- Voicematix, in conjunction with Cellit Technologies, has released a paper outlining the role customer interaction plays in implementing a customer demand strategy.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Customer management company Merchants, a wholly owned subsidiary of Dimension Data Plc, is to be re-branded as Dimension Data Customer Contact Solutions.
ITWeb CX Summit Executive Dinner
Oracle has announced three new products it says will improve the degree of collaboration in the manufacturing industry. It predicts that business-to-business (B2B) e-commerce is moving from transactions towards collaboration.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Medihelp has invested in a Remedy-based contact centre solution from AST ESM, a business unit of the AST Group.
Seagate Software has unveiled plans for the upcoming launch of Crystal Enterprise, its Web-based enterprise reporting solution.
IT-IQ, an IT training company, says it will be offering two-day courses designed by Help Desk 2000 to train help desk operators more effectively.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Peregrine Systems says it has paid $105 million in cash and shares to acquire service desk software products from Tivoli Systems. [Local Peregrine rep: CCH Enterprise Solutions]
PricewaterhouseCoopers (PWC) Management Consulting Services and BroadVision, a supplier of personalised e-business applications, have expanded their global alliance.
Avaya has announced the global availability of Avaya CT for Siebel e-business applications, a component in the Avaya customer relationship management software portfolio.
M-Web, a local Internet service provider, has deployed the Applix customer relationship management (CRM) solution from local distributor Unihold.