GTE Network Services implements Rockwell solutions

Rockwell Electronic Commerce says GTE Network Services has implemented its 3CS customer contact operating systems and Commander call centre applications.

ABSA purchases IBM solutions

Faritec, an e-infrastructure company, says ABSA has purchased the IBM RS/6000 S80 server and IBM ESS Model F20 disk subsystem to expand its data warehousing capabilities.

CCH gets Fedsure call centre up and running

CCH Software Development has assisted Fedsure, an insurance company, to create and manage its call centre to enable it to maintain a single view of all its clients.

ABSA chooses Prime@Vantage

ABSA will implement Prime@Vantage, a relationship marketing product that is authored by Prime Response and represented locally by USKO Software and Services.

SDD offers 30-day free Goldmine support

Siltek Distribution Dynamics (SDD) is offering 30-day free support to end-users who buy the Goldmine 5.0 sales and support automation solution from SDD resellers and retail dealers.

Technology convergence leads the way

Customer relationship management stands to benefit significantly from the convergence of computing, content and communications technologies. Panellists at an USKO thinktank urged focus on adapting existing CRM strategies to take advantage of this industry evolution.

Prestasi invests in DataVoice solution

Prestasi, a short-term insurance broker, has invested R2 million in DataVoice voice loggers from Spescom subsidiary, Spescom DataFusion.

SABS appoints Calibre as technical expert

The SA Bureau of Standards (SABS) has appointed Calibre, a customer relationship management company, as a Technical Expert in Software Quality, which will enable the company to form part of the SABS certification audit team.

E-relationships? I know what I want. Deal with it!!..."

MetaLogix supports Insys CRM clients

Following the demise of suitor Insys Business Solutions, customer relationship management (CRM) group MetaLogix has moved back to its original offices and has taken over support of all previous Insys SalesLogix customers.

Prism Wireless powers Vodacom`s Tri-Nations SMS competition

Deloitte & Touche partners with GoldMine

Deloitte & Touche SA has entered into a solution partnership with GoldMine Software SA to offer the GoldMine Front Office 2000 suite of products as part of a customer relationship management package.

ABSA Direct contracts NDS

ABSA Direct has commissioned National Data Systems (NDS) to implement a Cincom Encompass software-based predictive dialling solution at its collections department in Johannesburg and Pretoria.