An e-business model developed by Business Systems Group Africa is expected to open new delivery channels to manufacturers of big-ticket products, and at the same time, lower the barrier to purchase for consumers.
Genesys Telecommunications Laboratories has announced the general availability of Workforce Management 5.1.6, a browser-based interactive interface for call centre supervisors and agents.
Dimension Data believes e-commerce and customer relationship management (CRM) are so intertwined that it is classifying the technologies as interactive-commerce.
NavisionDamgaard and the Aston Group have entered into an account agreement with Xerox Europe under which Xerox Europe and Aston will market a solution based on Navision Financials.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Protek, a supplier of business and operational support systems, has released its Flagship Customer Care and Billing System, which is Wireless Application Protocol (WAP)-enabled.
ITWeb CX Summit Executive Dinner
Centurion-based Global Africa Projects is installing a SOS call centre facility in Maputo to be used for reacting to emergencies on the Mozambican stretch of the EN4 road.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
SecureData, exclusive sub-Saharan distributor of Trend Micro, says its PeopleSoft CRM implementation has enabled it to increase its revenues.
Q Data Dynamique (QDD) has centralised its telephonic customer support desk to its head office in Midrand.
QEDI, a division of PQ Africa, has implemented the HEAT call centre solution from FrontRange to keep an accurate record of all calls and data transactions.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
M-Web, in conjunction with PQ Networks, has implemented a new telephony platform in its call centres.
Medical Rescue International (MRI) has contracted Dimension Data to upgrade its call centre.
AmVia - Voicematix has launched its Wide Area Contact Centres (WACC) targeted at small to medium enterprises.
BMC Software and Siebel Systems have entered into an alliance under which BMC will create Patrol for Siebel e-business applications as part of its business-to-business enterprise management strategy. [Local BMC rep: CCH Enterprise Solutions]