A formal customer relationship management (CRM) interest group in SA has been formed under the auspices of the IT Association.
Unihold, an e-business solutions provider and local Applix distributor, has unveiled the Demand Chain Management (DCM) initiative which combines business intelligence and customer relationship management.
"If you build it, they may not come," said Kevin Johnston, GM of BOE`s IT department, addressing delegates at the Ignite 2000 forum at Sun City. Johnston discussed why companies` e-commerce projects fail.
National Data Systems (NDS) has been contracted by NCR Kuwait to implement Cincom Encompass as part of its call centre solution.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Cybex, a manufacturer of fitness equipment, has implemented PeopleSoft`s eStore wireless e-commerce solution to give its mobile users access to information on the status of customer orders.
ITWeb CX Summit Executive Dinner
Dimension Data Interactive (DDI) has launched a health check service designed to enable companies to maximise their investments in customer contact centres.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
SA companies looking to implement a Customer Relationship Management (CRM) strategy are focusing too much initially on the technology behind it rather than paying attention to people and processes.
The key message at last week`s Call Centre and Customer Relationship Management (CRM) conference and exhibition in Chicago was that CRM must be integrated with existing business applications
Epicor says its e-business suite incorporates a set of applications that allow companies to manage and integrate customer relationship management (CRM) and enterprise resource planning (ERP) over the Internet.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Nampak`s Liquid Packaging division has implemented the Ascent customer relationship management solution, which was supplied and implemented by The Edge Computer Systems.
Top-Tech ERP Solutions, local distributor of Epicor Software, has appointed Cyberstream as a value-added reseller (VAR) for its Clientele customer relationship management solution.
MB Worksoft says it is planning to increase the capacity of the CCA Incubation Room, a live training environment for call centre operators.