Sectors
Companies
About
Subscribe
3:20
Aug 2, 2000

CCA Incubation Room to increase capacity

MB Worksoft says it is planning to increase the capacity of the CCA Incubation Room, a live training environment for call centre operators.

3:00
Aug 2, 2000

Cogent offers international ASP service

Cogent Communications has launched an international applications service provider (ASP) service to be offered to its clients and other call centres through an interaction centre.

Cogent Communications
2:30
Integration services
Aug 2, 2000

Mounting demand for integration services, says IDC

The demand for integration services is increasing as companies strengthen their e-commerce, supply chain and customer relationship management strategies, according to the International Data Corporation (IDC).

IDC
3:00
Data warehousing
Jul 28, 2000

Medihelp implements Datacentrix solution

Medihelp, a medical scheme company, has installed a data warehousing solution provided by Datacentrix to form the foundation of its customer relationship management initiative.

Datacentrix Holdings
01:54
#ITWebCX2023
Aug 30, 2023

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

3:40
Jul 27, 2000

Storm Telecom implements Microsoft CRM solution

Pierre Mulder & Associates, a local Microsoft reseller, has implemented the Microsoft Onyx customer relationship management (CRM) solution at Storm Telecom.

Microsoft SA
12 - 12 August 2026

ITWeb CX Summit Executive Dinner

2:40
Call centre outsourcing
Jul 26, 2000

Ford SA signs outsourcing deal with CCN

Ford SA has appointed Call Centre Nucleus (CCN), the call centre outsourcing division of MB Technologies, to establish and run its customer relationship centre operation for the next two years.

MB Technologies
01:53
Verint
Jul 27, 2023

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

2:20
Jul 26, 2000

Merchants` i-Media reaches milestone

Merchants, a customer management company, says its i-Media call centre facility has reached 100 occupied agent seats.

Dimension Data South Africa
1:30
Data warehouse
Jul 25, 2000

A change in one-to-one marketing perceptions

A US-based software vendor, Net Perceptions, believes it has found the answer to the one-to-one marketing Internet dilemma: collaborative filtering.

Jason Norwood-Young
2:40
Jul 25, 2000

E2E presents e-commerce discussion

E2E Business Solutions will present a discussion on the integration of e-commerce and customer relationship management at the Cape Chamber of Commerce`s E-Commerce symposium which starts today.

12 - 12 August 2026

ITWeb CX Summit 2025

03:49
CX
Apr 21, 2023

The future of CX

During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience

1:50
Call Centre Africa 2000
Jul 20, 2000

i-Fundi wins Grintek Telecom Call Centre competition

i-Fundi was declared the winner of the Nortel Networks Meridian 1 Call Centre sponsored by Grintek Telecom at this year's Call Centre Africa exhibition.

Saab Grintek
2:10
Periphonics
Jul 20, 2000

Periphonics, DDI join forces

Dimension Data Interactive (DDI) and Periphonics, a supplier of interactive voice response systems, have teamed up to make Periphonics solutions available to the local contact centre market.

Dimension Data South Africa
2:30
Jul 20, 2000

Krugersdorp council develops project management system

The Krugersdorp Town Council has developed a project management system to streamline its operations in its civil and engineering department. The system, supplied by ATS, was developed using DataEase NetPlus.

0:30
Seminar
Jul 19, 2000

Asyst to host CRM seminar

Asyst International SA, a provider of business information systems, will host a breakfast seminar on customer relationship management (CRM) and call centres on 16 August at Microsoft`s Sunninghill offices.

Global Research Partners
 
Load more
SPONSOR MESSAGE
VIDEO SHOWCASE
USEFUL LINK
VIRTUAL PRESS OFFICE
CO-SPONSOR MESSAGE
VIRTUAL PRESS OFFICE