Winanza.com, a newly launched Web site, combines strategic marketing with interactive surveys, consumer incentives and benefits to merchants in the form of permission-based one-to-one marketing.
According to Dataquest, Peregrine Systems has moved ahead of Remedy in the global helpdesk market. [Local Peregrine rep: CCH Enterprise Solutions]
MB Worksoft, a subsidiary of MB Technologies, has been appointed by Ford SA to establish and run its customer relationship centre operation for the next two years.
Oracle says Hewlett-Packard, KPMG and Computer Sciences Corporation will focus on delivering Oracle Customer Relationship Management (CRM) solutions to their local customers.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Protek says it has completed a third-generation (3G) billing and customer care contract project for VIA EuroPlattform in Europe.
ITWeb CX Summit Executive Dinner
Apropos Technology, represented locally by CCH Enterprise Solutions, has won the Customer Contact Centre Product of the Year award at the CRMPower Golden Awards gala held recently in Canada.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
PeopleSoft and IBM have entered into an alliance to offer an integrated Internet-based customer relationship management (CRM) solution which will run on IBM`s DB2 Universal Database.
Lucent Technologies says it and its Avaya spin-off have been identified by Dataquest as leading the Western European (WE) call centre market in terms of new and replacement agent shipments.
Epicor Software, a provider of integrated enterprise and e-business software, says it has been named one of San Diego`s 50 fastest growing companies by Deloitte & Touche.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Software company Ixchange`s US subsidiary, FrontRange Solutions (formerly GoldMine Software) has entered an exclusive strategic alliance with Sales.com, an Internet service portal for sales professionals and sales teams.
Magic Solutions, a Network Associates business, has introduced MagiCall, a server-based computer telephony integration (CTI) solution designed to improve customer interaction.
Telecommunicaceos de Mocambique (TDM), a Mocambiquan telecoms provider, has contracted CCH Enterprise Solutions to upgrade its billing system hardware platform to cater for an anticipated growth in subscribers.
MGX Business Continuity Solutions has installed a voice communication and contact centre infrastructure based on an Avaya Definity Enterprise Communications Server contact centre platform from Spescom DataFusion.