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2:30
Jul 20, 2000

Krugersdorp council develops project management system

The Krugersdorp Town Council has developed a project management system to streamline its operations in its civil and engineering department. The system, supplied by ATS, was developed using DataEase NetPlus.

0:30
Seminar
Jul 19, 2000

Asyst to host CRM seminar

Asyst International SA, a provider of business information systems, will host a breakfast seminar on customer relationship management (CRM) and call centres on 16 August at Microsoft`s Sunninghill offices.

Global Research Partners
2:10
E-services
Jul 19, 2000

Digital revolutionaries storm into SA

RedBrigade, formerly known as Mastech Europe, has launched its South African arm. The company, which styles itself as a digital revolutionary, has refocused its IT services offering to brick-and-mortar businesses.

Basheera Khan
0:50
SalesLogix
Jul 18, 2000

Insys announces integration of SalesLogix

Insys Business Solutions says that the SalesLogix solution will be integrated with financial software from SAP, Great Plains and JD Edwards.

Global Research Partners
01:54
#ITWebCX2023
Aug 30, 2023

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

2:50
Jul 17, 2000

Atento, Avaya enter Internet call centre contract

Atento, an e-customer relationship management company, and Avaya, Lucent Technologies` former Enterprise Networks Group, have entered into an agreement for the deployment of Internet-based call centres.

12 - 12 August 2026

ITWeb CX Summit Executive Dinner

2:00
Call centre award
Jul 14, 2000

DiData scoops call centre honours

Dimension Data was awarded four gold awards in various categories at the 2000 Call Centre Africa Industry Awards at the Call Centre Africa/Contact Centre Africa Conference and Exhibition which closed at the MTN Sundome yesterday.

Dimension Data South Africa
01:53
Verint
Jul 27, 2023

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

1:20
Call centres
Jul 14, 2000

i-Fundi wins call centre from Grintek Telecom

Randburg-based i-Fundi walked away with a 16-seat customer contact centre sponsored by Grintek Telecom at the close of this year's Call Centres World Africa and Customer Contact World Africa exhibitions at the MTN Sundome.

Saab Grintek
4:00
Jul 13, 2000

Avaya launches new CRM suite

Avaya, the former Enterprise Networks Group to be spun off from Lucent Technologies later this year, has announced a suite of customer relationship management (CRM) software called CRM Central 2000.

3:30
Quintus
Jul 13, 2000

NPC calls on eContact for call centre solution

eContact Solutions assisted the National Private College (NPC), part of the National Education group, to establish a fully functional call centre solution.

12 - 12 August 2026

ITWeb CX Summit 2025

03:49
CX
Apr 21, 2023

The future of CX

During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience

1:20
Great Plains Siebel Front Office
Jul 12, 2000

Great Plains introduces Sales and Marketing Series

Great Plains Africa has announced the availability of the Sales and Marketing Series of Great Plains Siebel Front Office to complement its business management software solutions.

Arcay Financial Communications
1:10
Call Centres World Africa
Jul 12, 2000

NetCom Solutions SA wins call centre award

NetCom Solutions SA says it has won the "best use of technology in a call centre" award at the Call Centres World Africa exhibition currently underway at the Northgate Sundome.

1:10
WAP
Jul 12, 2000

Staffware expands into m-commerce

Staffware has extended its process workflow software to mobile phones, and used the announcement to push workflow software as a key enabler in e-business infrastructures.

Jason Norwood-Young
2:20
PeopleSoft 8
Jul 12, 2000

PeopleSoft launches PeopleSoft 8

PeopleSoft, an e-business solutions provider, has launched PeopleSoft 8, Internet e-business applications which offer browser-based access and open integration across enterprises.

PeopleSoft
 
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