Cisco and Oracle have joined forces to deliver integrated customer relationship management and enterprise resource planning solutions, as well as adding voice over IP technology to Oracle`s line-up.
PQ Telesystems, the main event sponsor at Call Centres Africa 2000 currently underway at the Northgate Sundome, says it is showcasing customer relationship management (CRM) solutions from several vendors at its stand.
Call centre company Grintek Telecom will be showcasing its "dial to smile" solution set at the Call Centres World Africa 2000 expo, and will be giving away a 16-seat call centre to prove it.
The IT Association (ITA) is hosting a customer relationship management (CRM) meeting on July 24 to inform delegates of the latest developments in the CRM arena.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The Call Centres World Africa and Customer Contact World Africa exhibition and conference opens tomorrow and will run through Thursday this week at the Northgate Sundome.
ITWeb CX Summit Executive Dinner
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The Call Centre Academy, a division of the MB Worksoft group, has started classes for its agents certificate of competence (ACOC) course.
Dimension Data has formed an alliance with Premier Farnell, a business-to-business solutions distributor, to develop a new suite of integrated customer support systems and processes.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Grintek Telecom, in conjunction with ITWeb and AIC, will give away a complete 16-seat call centre at the Call Centres World Africa exhibition taking place from 11 to 13 July at the MTN Sundome.
PeopleSoft says it will launch its Customer Relationship Management (CRM) for Communications. The Internet-based software delivers an integrated set of CRM solutions to the communications industry.
Companies and institutions in the financial sector are perfectly poised to make the most of one-to-one marketing in their customer relationship management (CRM) implementations, says Martha Rogers, co-founder of the Peppers and Rogers Group.
Logical, an integrator of e-business solutions and services, has been appointed as a SalesLogix Platinum partner, which will enable it to address the customer relationship management market.