Avaya, the former Enterprise Networks Group of Lucent Technologies, has released Customer Relationship Management (CRM) Agent Access, a computer telephony integration product.
Since signing a service agreement six months ago, I-Fusion and Olivetti say the I-Fusion Enterprise Management Command Centre has received and successfully dealt with over 500 calls.
Dimension Data (DiData) says it has been awarded the Israel Trade Investment Award 2000 for growing the local market share of Israeli call centre company, NICE Systems.
CCH Enterprise Solutions says it has won a R4 million contract to install a multimedia call centre for Momentum Wealth, a financial services company in the FirstRand Group.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Worldwide revenues in the customer relationship management (CRM) services market will increase from $34.4 billion last year to $125.2 billion in 2004, according to the International Data Corporation (IDC).
ITWeb CX Summit Executive Dinner
Avaya says its customer relationship management solutions group has won the STAR Award from the Software Support Professionals Association (SSPA).
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Avaya, Lucent Technologies` former Enterprise Networks Group, has announced a three-year business relationship with Compaq through which Compaq will install and support Avaya`s Definity business communications systems.
Epicor Software says its eFrontOffice solution has won a technology innovation and product excellence golden award for best mid-market customer relationship management (CRM) product at CRMPower, a Canadian CRM conference.
In collaboration with Compaq Belgium, Dimension Data (DiData) Service Provider Solutions has sold its Vantage telecommunications interface to Mobistar, a mobile operator based in Belgium.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
MB Worksoft will launch MB Worksoft Customer Velocity Management, a company focusing on customer relationship management (CRM), at Comdex 2000 to be held in Midrand from 3 to 6 October.
Hollard Direct Solutions has implemented a multimedia contact management solution from Voicematix to improve its interaction with its customers.
GoldMine Software, which is owned by JSE-listed Ixchange, last night announced to local customers and partners that it is changing its name to FrontRange Solutions. The new identity is part of the company`s listing plans.
Quintus, represented locally by eContact Solutions, says its eContact Suite was chosen Best of Show in the Online Customer Service Tool category at the recent ICCM Call Centre Management 2000 Conference and Exposition held in Chicago.