PeopleSoft SA and ERP.com have completed the installation of PeopleSoft CRM at SecureData, the exclusive sub-Saharan distributor of Trend Micro, to assist the company in its customer service transformation project.
Great Plains Africa has announced the availability of Great Plains Siebel Front Office, a solution designed to integrate front and back office operations.
PeopleSoft and the Vista Technology Group will enter into a partnership to develop an integrated customer relationship management and supply chain solution for the consumer products industry.
Epicor Software, a provider of enterprise and e-business software, has announced the general availability of its eFrontoffice Web client, which allows field users to remotely access and update customer information over the Internet from any Web browser.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Siltek Telecoms, a specialist telecommunications distributor, has acquired the distribution rights for Worldcom's calling and billing services.
ITWeb CX Summit Executive Dinner
CRM Solutions has introduced the SuperOffice customer relationship management (CRM) solution with both standalone and network versions on offer.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
A conference highlighting the importance of one-to-one marketing in the customer relationship management (CRM) field will feature Martha Rogers, co-founder of the Peppers and Rogers Group.
SAS, the world's largest non-listed software company, announced at the 18th SAS European Users Group (SeUGI) in Dublin that it has acquired a lb4 million stake in Intrinsic, a UK-based database marketing software specialist.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Siltek Telecoms, a local telecommunications distributor, says the Freedom solution, an open-architecture recording system from Dictaphone International, protects contact centres against obsolescence.
Call centre solutions supplier, Multi-Connect, is offering entry-level courses for call centre agents on Saturday mornings.
BMI-TechKnowledge, a local supplier of market intelligence and consulting in IT, telecommunications and the Internet, has installed Ixchange`s GoldMine relationship management software.