BMI-TechKnowledge installs GoldMine

BMI-TechKnowledge, a local supplier of market intelligence and consulting in IT, telecommunications and the Internet, has installed Ixchange`s GoldMine relationship management software.

PeopleSoft unveils Net platform for integrated e-business

PeopleSoft has announced the availability of Vantive 8.5, which it says is the customer relationship management industry`s first Internet server architecture.

Oracle releases new BI applications

Oracle has announced four new business intelligence (BI) applications for analysing customer and business information for front-office operations.

Customer focus unlocks unused capacity

Business is moving into a new paradigm, abandoning the previous cost focus for a market-focused approach, says Chris Reay, a director of Marstec, the constraints management company which is part of the Global Technology Alliance.

Veritas selects Apropos for worldwide technical support centres

Veritas Software has chosen Apropos Version 4 Total Interaction Management as its solution of choice for its technical support centres around the world. [Local Apropos rep: CCH Enterprise Solutions]

LifeSense first to go live Pivotal CRM solution

The LifeSense Group, a human asset management company, has contracted AdvanceNet-Pivotal to implement Pivotal Relationship, a customer relationship management solution.

Making the first move

Proactive customer care means challenging a company`s traditional processes and channels in order to find a smarter way of doing business.

UWC completes GoldMine installation

The University of the Western Cape (UWC) has installed GoldMine`s Heat call centre customer relationship management package to improve its campus IT support system.

Sage Tetra debuts new products, services at SAPICS

Call Centre Studio receives award

Rockwell Electronic Commerce says its Call Centre Studio customer contact management application for agent desktops has been named as the "1999 Product of the Year` by C@ll Centre CRM Solutions magazine.

The future of call and contact centres

eHelp, Informix support ALURe standard

Informix and eHelp have announced a partnership in a joint effort to support the open XML implementation ALURe specification, which tracks and reports usage patterns in customer assistance systems on Web sites.

Datacentrix to distribute HEAT

Datacentrix, an infrastructure company, has become a distributor of Goldmine`s HEAT helpdesk software.