The SA Bureau of Standards (SABS) has appointed Calibre, a customer relationship management company, as a Technical Expert in Software Quality, which will enable the company to form part of the SABS certification audit team.
Following the demise of suitor Insys Business Solutions, customer relationship management (CRM) group MetaLogix has moved back to its original offices and has taken over support of all previous Insys SalesLogix customers.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Deloitte & Touche SA has entered into a solution partnership with GoldMine Software SA to offer the GoldMine Front Office 2000 suite of products as part of a customer relationship management package.
ITWeb CX Summit Executive Dinner
ABSA Direct has commissioned National Data Systems (NDS) to implement a Cincom Encompass software-based predictive dialling solution at its collections department in Johannesburg and Pretoria.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
A formal customer relationship management (CRM) interest group in SA has been formed under the auspices of the IT Association.
Unihold, an e-business solutions provider and local Applix distributor, has unveiled the Demand Chain Management (DCM) initiative which combines business intelligence and customer relationship management.
"If you build it, they may not come," said Kevin Johnston, GM of BOE`s IT department, addressing delegates at the Ignite 2000 forum at Sun City. Johnston discussed why companies` e-commerce projects fail.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
National Data Systems (NDS) has been contracted by NCR Kuwait to implement Cincom Encompass as part of its call centre solution.
Cybex, a manufacturer of fitness equipment, has implemented PeopleSoft`s eStore wireless e-commerce solution to give its mobile users access to information on the status of customer orders.
Dimension Data Interactive (DDI) has launched a health check service designed to enable companies to maximise their investments in customer contact centres.
SA companies looking to implement a Customer Relationship Management (CRM) strategy are focusing too much initially on the technology behind it rather than paying attention to people and processes.