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2:20
Heat
May 29, 2000

Parmalat opts for Ixchange solution

Dairy company Parmalat has installed Ixchange`s HEAT helpdesk software to streamline its internal IT performance by reducing the time spent on support calls.

1:50
WAP services
May 29, 2000

Merchants assists World Online in WAP launch

Merchants says it assisted Internet service provider World Online to offer a call centre support function for the unveiling of its Wireless Application Protocol (WAP) services at last week`s Computer Faire 2000.

3:20
May 26, 2000

Lucent signs new CRM SAN members

Lucent Technologies` new Enterprise Networks Group has signed Astound, a provider of communications solutions, and Austin Logistics, a provider of decision support software, as associates of its CRM Solutions Alliance Network (SAN).

3:50
Thames Water
May 25, 2000

Thames Water introduces multimedia Call Centre from Rockwell to maintain excellence in customer service

01:54
#ITWebCX2023
Aug 30, 2023

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

2:50
Customer relationship management
May 23, 2000

Online commerce alters customer relationships

E-commerce is redefining customer relationships and companies not exploiting the issues surrounding e-commerce will not remain competitive, says Meryl Malcomess, MD of Syspro.

SYSPRO
12 - 12 August 2026

ITWeb CX Summit Executive Dinner

2:50
May 22, 2000

Exsol to distribute Magic eService

Exsol, local Magic Software representative, will distribute Magic eService, a customer service management software solution.

01:53
Verint
Jul 27, 2023

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

3:20
CRM
May 22, 2000

Technology-wise customer care

While technology in isolation can`t turn an organisation into a customer-centric company, it is vital to implement the right technologies to ensure top-class customer relationship management.

Alison Treadaway
1:50
May 20, 2000

Call Centre technology leader Rockwell opens in South Africa

4:20
May 19, 2000

Trends within the call centre industry

Alison Bull Communications
12 - 12 August 2026

ITWeb CX Summit 2025

03:49
CX
Apr 21, 2023

The future of CX

During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience

4:30
May 19, 2000

Siltek, National PABX provide Life Line for AIDS sufferers

Siltek Telecoms and its reseller, National PABX, have partnered with Life Line Southern Africa to set up a national AIDS help line call centre.

Tin Can Communications
1:10
MapInfo
May 19, 2000

Oracle, MapInfo in licensing agreement

Oracle has signed a licensing agreement with MapInfo which allows Oracle to embed MapInfo visualisation technology in its e-business customer relationship management and enterprise resource planning applications.

Oracle SA
4:50
May 17, 2000

i.e. group builds its future on multimedia customer interaction with Rockwell Transcend

2:20
CRM award
May 16, 2000

Sagent wins CRM award

Sagent Technology says it has received the 2000 Customer Relationship Management (CRM) Excellence award from Technology Marketing, a source of news and product information for the CRM industry.

 
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