Customer relationship management (CRM) represents a new opportunity for Internet service companies, according to the International Data Corporation (IDC).
Apropos Technology, represented locally by CCH Enterprise Solutions, has been chosen by Nokia to power eight of its customer support centres around the world.
Sagent SA, a provider of e-business intelligence solutions, says Centrus Real-Time, an XML-based information service, is available locally.
Bateleur Software Solutions has been appointed as the sole local agent for SearchSoftware America`s (SSA) name search and matching software solutions.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Insys Business Solutions has been appointed as a strategic business partner of Plan 2000, a company specialising in consultation and training on sales processes and methodologies.
ITWeb CX Summit Executive Dinner
There is tremendous growth in call centre training, recruitment and outsourcing as the nature of the call centre business is service and is almost entirely people-driven, says Bryan Hattingh, MD of Bryan Hattingh Independent Services.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Microsoft SA, SalesLogix and Hewlett-Packard recently combined resources to demonstrate the SalesLogix 2000 sales force automation application.
Remedy, the international enterprise solutions provider, is looking at Johannesburg as the gateway to increase its business in the African region. The company will focus on partnerships to continue providing eCRM solutions and e-business infrastructure.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The NET Group has been contacted to undertake IT consulting and Internet development for the ICE-IT group. The contract includes a thin client computer system, database design and hosting as well as establishing a call centre.
Medscheme`s call centres have implemented the Quintus eContact Suite, supplied by e-Contact Centre Solutions, in order to handle an expected increase in calls.
Siltek Telecoms, a specialist telecommunications distributor, has appointed Sourcekey Solutions as both business partner and reseller.
It is imperative that management focuses on the development and empowerment of the people in the call centre environment.