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3:00
Didata
Apr 18, 2000

EDS, DiData team up on CRM

EDS and Dimension Data have allied to provide customer relationship management (CRM) products and services, which will be "significantly more affordable" than other solutions available in the local market.

EDS South Africa
1:40
Apr 18, 2000

Grintek Telecom shows off its technology

With a new technology room, Grintek Telecom hopes to convert more queries into sales. Its call centre-based investment allows customers to touch and feel before buying.

Saab Grintek
3:20
Apr 18, 2000

Oracle offers customer management applications for Web

Oracle has introduced new and upgraded customer relationship management applications that offer capabilities for managing customer relationships over the Web.

Oracle SA
2:10
E-business alliance
Apr 17, 2000

Aspect, Unisys to form e-business alliance

Aspect Communications and Unisys plan to enter into a strategic alliance under which Unisys will integrate the Aspect Customer Relationship Portal in multimedia contact centres through its portfolio of Unisys e-@ction Customer Interaction Solutions.

Unisys
01:54
#ITWebCX2023
Aug 30, 2023

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

1:50
Call Centre Academy
Apr 17, 2000

Call Centre Academy gears up for expected CRM boom

Call Centre Academy, the call centre human resources company in the MB Worksoft group, has completed an upgrade and investment programme in preparation for an anticipated boom in take-up of customer relationship management (CRM).

MB Technologies
12 - 12 August 2026

ITWeb CX Summit Executive Dinner

1:50
EContact Suite
Apr 14, 2000

Quintus eContact snaps up award

Quintus, represented locally by eContact Solutions, says the Quintus eContact Suite has received the Call Centre Magazine`s 1999 Product of the Year Award.

01:53
Verint
Jul 27, 2023

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

3:10
GoldMine FrontOffice 2000
Apr 13, 2000

Microsoft, GoldMine in business alliance

Microsoft and GoldMine Software have announced a business alliance that includes an agreement to embed Microsoft SQL Server 7.0 as the standard database for the GoldMine FrontOffice 2000 Customer Relationship Management suite.

2:20
Online education
Apr 12, 2000

Just-in-time training key in the Net age

Rob Lopez, group strategic director at Dimension Data Communication Services, describes the Internet and education as the two equalisers in business. He says the Net plays a vital role in just-in-time training and online education.

Dimension Data South Africa
2:50
Enterprise Miner
Apr 12, 2000

MTN selects SAS solution

MTN has installed a customer relationship management system that works off Enterprise Miner, software from SAS Institute.

SAS Institute
12 - 12 August 2026

ITWeb CX Summit 2025

03:49
CX
Apr 21, 2023

The future of CX

During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience

1:00
Name change
Apr 12, 2000

SalesLogix opts for a new identity

SalesLogix, a provider of contact management and electronic customer relationship management software, has received shareholder approval to change its name to Interact Commerce Corporation.

1:00
Apr 11, 2000

IMM endorses Pivotal CRM solution

Pivotal`s Customer Relationship Management (CRM) solution, distributed locally by AdvanceNet, has received an endorsement by the Institute of Marketing Management (IMM).

AdvanceNet
0:50
CRM award
Apr 10, 2000

Oracle receives CRM accolades

Oracle has received the CRM Solution of the Year award from Call Centre Solutions Magazine. It also won Intelligent Enterprises Readers` Choice Award for customer relationship management (CRM) software.

Oracle SA
2:00
Quintus
Apr 4, 2000

eContact Centre Solutions distributes Quintus

Quintus, the contact centre software until recently represented by the now-defunct Infiniti Technologies, has been taken up by eContact Centre Solutions, the newly formed independent customer relationship management company.

 
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