NetCom Solutions SA says it has won the "best use of technology in a call centre" award at the Call Centres World Africa exhibition currently underway at the Northgate Sundome.
Staffware has extended its process workflow software to mobile phones, and used the announcement to push workflow software as a key enabler in e-business infrastructures.
PeopleSoft, an e-business solutions provider, has launched PeopleSoft 8, Internet e-business applications which offer browser-based access and open integration across enterprises.
Cisco and Oracle have joined forces to deliver integrated customer relationship management and enterprise resource planning solutions, as well as adding voice over IP technology to Oracle`s line-up.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
PQ Telesystems, the main event sponsor at Call Centres Africa 2000 currently underway at the Northgate Sundome, says it is showcasing customer relationship management (CRM) solutions from several vendors at its stand.
ITWeb CX Summit Executive Dinner
Call centre company Grintek Telecom will be showcasing its "dial to smile" solution set at the Call Centres World Africa 2000 expo, and will be giving away a 16-seat call centre to prove it.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The IT Association (ITA) is hosting a customer relationship management (CRM) meeting on July 24 to inform delegates of the latest developments in the CRM arena.
The Call Centres World Africa and Customer Contact World Africa exhibition and conference opens tomorrow and will run through Thursday this week at the Northgate Sundome.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The Call Centre Academy, a division of the MB Worksoft group, has started classes for its agents certificate of competence (ACOC) course.
Dimension Data has formed an alliance with Premier Farnell, a business-to-business solutions distributor, to develop a new suite of integrated customer support systems and processes.
Grintek Telecom, in conjunction with ITWeb and AIC, will give away a complete 16-seat call centre at the Call Centres World Africa exhibition taking place from 11 to 13 July at the MTN Sundome.