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Merchants SA launches i-Media Centre

Merchants SA, part of Dimension Data, has launched the i-Media Centre, a Sandton-based call centre facility operated by a team of customer management experts.

Dimension Data South Africa

Call centre outsourcing: Getting it right

When considering outsourcing your call centre requirements, each and every aspect of the relationship between the organisation and the outsourcing provider must be carefully analysed.

Alison Treadaway

SA`s CRM market set to beat global growth rate, says BMI-T

The South African customer relationship management (CRM) services market can expect a 26% growth rate, beating the 22% average of global CRM revenue, according to BMI-TechKnowledge.

Jason Norwood-Young

Sagent SA unveils new CRM solution

Sagent SA, a provider of real-time e-business intelligence solutions, has introduced Address Cleanser and Coder Transform, a customer relationship management (CRM) solution for e-business.

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

Grintek installs Symposium Express Call Centre Server

Grintek Telecom has installed a Nortel Symposium Express Call Centre Server at iTalk Cellular for use in its call centre.

12 - 12 August 2026

ITWeb CX Summit Executive Dinner

Pro-Formance named GoldMine Solutions Partner

Pro-Formance Software, long-time GoldMine Solution Provider, has been appointed as a GoldMine Solutions Partner by GoldMine SA, part of JSE-listed Ixchange.

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

Joint CRM initiative announced

Microsoft, KPMG and Calibre CRM Solutions (representing Pivotal Corporation) have introduced Enterprise 360 to the customer relationship management (CRM) marketplace. The joint initiative represents a coalition of Pivotal`s CRM application, Microsoft technology and KPMG services.

PeopleSoft earns accolade for CRM suite

PeopleSoft has been recognised by Information Systems Marketing (ISM), a customer relationship management (CRM) consulting firm, for its Vantive Enterprise 8.2 CRM suite of software.

Customer relationships

IDC predicts heated competition in CRM services market

The customer relationship management (CRM) service market will approach $90 billion worldwide by 2003, more than 2.5 times larger than it was in 1998, says the International Data Corporation (IDC).

12 - 12 August 2026

ITWeb CX Summit 2025

The future of CX

During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience

PricewaterhouseCoopers launches Multimedia Contact Centre

Auditing and consulting company PricewaterhouseCoopers says it has launched eCRMLive, - Europe`s first Multimedia Contact Centre. The centre represents a working version of integrated customer contact channels and technologies.

PricewaterhouseCoopers

Call centres: In-house vs outsourcing

A vital tactic in a customer relationship management plan is a professionally run call centre, but companies should carefully consider whether an in-house or outsourced centre will best fill their need for building customer relationships.

Alison Treadaway

Cardiff Software acquires AudienceOne

Prisma Solutions, local distributor of Cardiff Software solutions, says Cardiff Software has acquired AudienceOne, a developer of customer relationship management software, in a bid to complement its existing product offering.

Customer relationship management

The role of call centres in CRM

With the rapid progress in call centre technology and an increasingly demanding customer base, the function and scope of the call centre is changing rapidly into that of a communication centre.

Alison Treadaway

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