PeopleSoft says it will launch its Customer Relationship Management (CRM) for Communications. The Internet-based software delivers an integrated set of CRM solutions to the communications industry.
Companies and institutions in the financial sector are perfectly poised to make the most of one-to-one marketing in their customer relationship management (CRM) implementations, says Martha Rogers, co-founder of the Peppers and Rogers Group.
Logical, an integrator of e-business solutions and services, has been appointed as a SalesLogix Platinum partner, which will enable it to address the customer relationship management market.
PeopleSoft SA and ERP.com have completed the installation of PeopleSoft CRM at SecureData, the exclusive sub-Saharan distributor of Trend Micro, to assist the company in its customer service transformation project.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Great Plains Africa has announced the availability of Great Plains Siebel Front Office, a solution designed to integrate front and back office operations.
ITWeb CX Summit Executive Dinner
PeopleSoft and the Vista Technology Group will enter into a partnership to develop an integrated customer relationship management and supply chain solution for the consumer products industry.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Epicor Software, a provider of enterprise and e-business software, has announced the general availability of its eFrontoffice Web client, which allows field users to remotely access and update customer information over the Internet from any Web browser.
Siltek Telecoms, a specialist telecommunications distributor, has acquired the distribution rights for Worldcom's calling and billing services.
CRM Solutions has introduced the SuperOffice customer relationship management (CRM) solution with both standalone and network versions on offer.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
A conference highlighting the importance of one-to-one marketing in the customer relationship management (CRM) field will feature Martha Rogers, co-founder of the Peppers and Rogers Group.
SAS, the world's largest non-listed software company, announced at the 18th SAS European Users Group (SeUGI) in Dublin that it has acquired a lb4 million stake in Intrinsic, a UK-based database marketing software specialist.
Siltek Telecoms, a local telecommunications distributor, says the Freedom solution, an open-architecture recording system from Dictaphone International, protects contact centres against obsolescence.