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3:20
Call centres
Feb 25, 2000

Lucent wins BT contract

Lucent has been selected by British Telecommunications (BT) to supply multimedia call centres to its corporate customers, allowing them access to a wider range of customer relationship management solutions.

2:40
CRM
Feb 23, 2000

SalesLogix repeats as Top 15 CRM award winner

Insys Business Solutions, a local value-added reseller for SalesLogix, says SalesLogix has again been named among the Top 15 CRM software packages for 2000 as selected by ISM, a CRM consulting firm.

Global Research Partners
1:40
Acquisition
Feb 22, 2000

Insys acquires Infor`s CRM, BI divisions

Insys Business Solutions says it has acquired Infor SA`s customer relationship management (CRM) and business intelligence (BI) divisions.

Global Research Partners
2:00
Feb 18, 2000

Global PC monitor market grew 24.9%, says IDC

The worldwide PC monitor market enjoyed healthy growth last year with revenues growing 24.9% from the previous year, says the International Data Corporation (IDC).

IDC
01:54
#ITWebCX2023
Aug 30, 2023

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

2:00
Feb 14, 2000

Ixchange offers Interaxion Call Sequencer

Interaxion, a division of Ixchange, has launched Interaxion Call Sequencer, a custom-built call distribution application designed to run on industry-standard hardware as well as integrate with most brand-name PABXs.

12 - 12 August 2026

ITWeb CX Summit Executive Dinner

3:10
Customer relationship management
Feb 14, 2000

Constant change needed for businesses survival

An organisation that is not changing continuously in order to attract and satisfy customers will not survive, said Cedric Downard, Old Mutual customer relationship programme manager, at the Global Technology Business Intelligence CRM conference.

Intel
01:53
Verint
Jul 27, 2023

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

2:30
Heat
Feb 11, 2000

I-Fusion turns up the HEAT on customer service

I-Fusion has enhanced its service-levels with the integration of HEAT helpdesk software from JSE-listed Ixchange and Tivoli.

1:20
E-Business Solutions
Feb 10, 2000

Sagent hits the 1 000-customer mark

Sagent Technology, provider of real-time e-business intelligence solutions, says it has reached the corporate milestone of 1 000 customers.

1:30
Active Voice
Feb 7, 2000

Active Voice to acquire PhoneSoft

Siltek Telecoms, a distributor of Active Voice, says the US-based vendor has signed an agreement to acquire PhoneSoft, a provider of true unified messaging solutions for Lotus Notes/Domino.

Tin Can Communications
12 - 12 August 2026

ITWeb CX Summit 2025

03:49
CX
Apr 21, 2023

The future of CX

During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience

2:10
Ready-to-Go
Feb 4, 2000

PMA introduces boxed CRM solution

Sandton-based Pierre Mulder and Associates (PMA) has unveiled its Ready-to-Go boxed customer relationship management (CRM) solution, which is aimed at small to medium enterprises.

2:00
Call centres
Feb 4, 2000

NSI opts for Spescom DataFusion equipment

The National Sporting Index (NSI) has invested in call centre equipment from Spescom DataFusion to support its expanding national dealing room operation.

Spescom
1:40
Call centres
Feb 1, 2000

Voice Logger records call centre interaction

InterAxion, a company in the Ixchange group, says its Voice Logger solution has been developed for small businesses and workgroups to record queries made to call centres.

3:00
Heat
Jan 27, 2000

NetCom installs Ixchange HEAT software

NetCom, a telecommunications and networking services company, has installed Ixchange`s HEAT helpdesk and call centre management software.

 
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