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2:10
Relaunch
Jan 26, 2000

Ixchange relaunches CTI as InterAxion

Ixchange has relaunched its CTI division as InterAxion, a division specialising in voice solutions for customer interaction management in small to medium-sized enterprises.

1:20
Alcatel
Jan 25, 2000

Alcatel, Genesys seal deal with new product

The closure of the acquisition of Genesys by Alcatel was announced yesterday, along with the launch of the OmniPCX 4400 interface hardware.

Bronwen Kausch
0:50
GoldMine
Jan 25, 2000

GoldMine unveils latest CRM solution

GoldMine Software, a division of Ixchange, has launched GoldMine FrontOffice 2000. The customer relationship management (CRM) solution is said to bring new functionality to sales, marketing and customer service and support.

Chris Tredger
2:30
CRM
Jan 24, 2000

Paracon forms CRM division

Paracon Holdings has formed a customer relationship management (CRM) division, following the partnership with NASDAQ-listed SalesLogix, a provider of CRM and e-commerce software.

Paracon Holdings
01:54
#ITWebCX2023
Aug 30, 2023

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

3:40
Customer relationship management
Jan 24, 2000

Treating different customers differently

An effective customer relationship management strategy will highlight those customers that are most valuable to your organisation, allowing you to maximise the return on your sales and marketing efforts.

Alison Treadaway
12 - 12 August 2026

ITWeb CX Summit Executive Dinner

1:30
Customer relationship management
Jan 21, 2000

Applix CRM solution features WAP support

The Applix iEnterprise customer relationship management (CRM) solution, distributed locally by Unihold Business Solutions, now includes support for the Wireless Application Protocol (WAP).

PR Connections
01:53
Verint
Jul 27, 2023

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

1:40
Call centres
Jan 18, 2000

Lucent showcases CRM solutions at Siltek Solutions Fair

Lucent Technologies will highlight its call centre and customer relationship management (CRM) solutions at the Siltek Solutions Fair to be held from today until 20 January in Midrand.

1:40
Call centre
Jan 13, 2000

I-Fusion eager to shake off speculation

I-Fusion says the R1.1 million settlement that CEO Ron Sackstein made with the Financial Services Board over insider trading allegations is in no way an admission of guilt.

Bronwen Kausch
1:00
Call centres
Jan 13, 2000

IPS offers call centre assessment package

Interactive People Solutions (IPS) has released its call centre assessment package, Selection for Success, which is designed to evaluate call centre staff and can also be used as a recruiting tool.

12 - 12 August 2026

ITWeb CX Summit 2025

03:49
CX
Apr 21, 2023

The future of CX

During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience

2:20
VPN
Jan 12, 2000

VPN market grows as Net potential is realised

Increasing competition in the VPN market and the potential for using the Internet to provide VPN services has fuelled interest in the VPN market, says BMI-TechKnowledge.

IDC
3:40
Customer relationship management
Jan 10, 2000

A single view of CRM success

Simply having customer profiles on an organisation`s system is not enough, as the key to successful customer relationship management is the achievement of the "single view of the customer".

Alison Treadaway
1:30
Call centres
Jan 7, 2000

Cashing in on call centres

South African call centre companies are gearing up to capitalise on the lower international phone tariffs and provide call centre facilities to international companies, says Ian Colyn, Care Assist manager.

Bronwen Kausch
2:10
MicroStrategy
Jan 6, 2000

MicroStrategy expands worldwide presence by partnering with Dimension Data in South Africa

MicroStrategy, an international provider of e-business software, has announced a partnership with Dimension Data, to bolster the SA IT integration company`s e-business and customer relationship management product offerings.

Dimension Data South Africa
 
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