Call centre, e-commerce worlds converge at Call Centres Africa `99

During his presentation at Call Centres Africa `99, Lawrence Byrd, VP of marketing at Quintus, will highlight the need for competitive companies to provide customer care through an electronic medium. The event is on at the MTN Sundome from 6 to 8 July.

Upping the CRM stakes

Spicer Holdings has seen steady growth in an increasingly unstable market. ITWeb spoke to executive chairman Sas du Toit to find out about the new Customer Relationship Services (CRS) division, where Spicer goes from there and how it navigates the IT industry.

Unihold gears for Call Centres Africa `99

Call centre solutions specialist, Unihold Systems and Technologies, together with VoiceMatix, will exhibit at this year`s Call Centres Africa `99 which takes place at the MTN Sundome from 6 to 8 July.

ATIO call centre managers take top awards

Management staff at two ATIO-installed call centres were awarded the top awards at the recent Call Centre Networking Group annual banquet. Tanya Smith of Hollard Direct was named Call Centre Manager of the Year, and Theo Roos of the SA Post Office was named Call Centre Supervisor of the Year.

Ixchange announces integration of HEAT with Call Ixchange

Ixchange says its CTI division has successfully completed its integration of HEAT with Call Ixchange. The company believes the integration will markedly shorten the time taken for call centre staff to gain a holistic view of customers` details and provide them with the necessary assistance.

GoldMine wins Windows Magazine`s `Win 100` award

GoldMine 4.0, the sales force automation software from GoldMine Software, recently acquired by Ixchange, has won Windows Magazine`s "Win 100" Award in the Business Software Category.

SAS leads in knowledge creation

At Seugi 17, SAS Institute `s annual conference and exhibition held last week, the decision support and data warehousing vendor said it was on track to become a $1 billion software company by the end of the year. Phil Winters, VP of marketing at SAS Institute EMEA, said the privately-held company had enjoyed 22 years of double-digit growth, with 16% increase this year coming from its core software business. Winters said there was a shift in software spending towards knowledge creation, the area where SAS Institute is the leader.

Industry Sourcebook targets call centres market

Business information and event management company, AiC Worldwide, will launch the Call Centres Africa Sourcebook to coincide with the Call Centres Africa `99 Exhibition which opens on 6 July at the MTN Sundome at Northgate.

CRM under the spotlight at Call Centres Africa `99

Customer relationship management (CRM) will be highlighted at the Call Centres Africa `99 exhibition and conference which opens on 6 July at the MTN Sundome in Johannesburg. The event will host Africa`s first dedicated customer relationship management conference, Contact Africa `99.

Quintus offers call centre solution for MS e-commerce platform

The Quintus Corporation is to integrate its eContact engine with Microsoft Server 3.0 Commerce Edition for the Windows NT server platform. This solution will be available through the Pin-Point Group`s One-on-One Call Centre Solutions business unit.

Lucent unveils tool for designing call centre traffic flow

Lucent Technologies Business Communications Systems (BCS) has announced CentreVu Visual Vectors, a solution that allows call centre managers to conveniently design and adjust call routing patterns through a graphical user interface on their PC.

Pin-Point division to exhibit at Call Centres Africa `99

Pin-Point One-on-One Call Centre Solutions Division will, for the first time, participate in the Call Centres Africa `99 trade show from 6 to 9 July at the MTN Sundome.

GoldMine 4.0 One of ISM`s Top 30 CRM Software Packages