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1:10
Entrepreneur of the Year
May 27, 1999

GoldMine founders up for Entrepreneur of the Year awards

Jon Ferrara and Elan Susser, two of the founders of GoldMine Software, which was acquired by Ixchange in April, have been named as finalists in Ernst & Young`s annual Entrepreneur of the Year Awards. The award ceremony will be held on 30 June.

2:00
May 21, 1999

Bryan Hattingh Group appointed as local Adacel distributor

Adacel, an Australian-based simulation software company, has appointed the Bryan Hattingh Group as the local distributor of its new simulation program for call centre operators.

2:00
GoldMine
May 21, 1999

GoldMine scoops software `Oscar`

GoldMine Software, the sales force automation company recently acquired by JSE-listed Ixchange, has had its flagship application, GoldMine 4.0, named Best Enterprise Client/Server Application at the 1999 Excellence in Software Award ceremonies in Los Angeles.

3:00
Siebel
May 18, 1999

Siebel will continue its ERM market lead, says GartnerGroup

GartnerGroup predicts that Siebel Systems, a global enterprise relationship management (ERM) supplier, will continue to lead the technology-enabled selling marketplace in 2002.

01:54
#ITWebCX2023
Aug 30, 2023

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

3:20
Call centre
May 18, 1999

Santam expands call centres with ATIO

Santam has launched its national call centre service with a second call centre complex in Cape Town. The company chose ATIO as the vendor most suited to meet its requirements.

Atio Corporation
12 - 12 August 2026

ITWeb CX Summit Executive Dinner

1:40
Call centre
May 7, 1999

Mastech to participate in `Get Smart` seminars

Expected to educate about Improving Customer Interaction Effectiveness

01:53
Verint
Jul 27, 2023

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

5:30
Call centre
Apr 23, 1999

NBS N-SURE!Line installs R2.5m ATIO call centre

NBS N-SURE!Line, a company in the BOE group, has installed a R2.5 million call centre, supplied by ATIO Corporation, to build customer relationships in the domestic short-term insurance market.

Atio Corporation
2:50
Call centre
Apr 16, 1999

Call centre staff churn is bad for business

With the already critical shortage of suitable call centre sales staff, companies may be willing to pay high prices for appropriate call centre staff. However, the inflated salaries on offer are causing churn in the market, which impacts negatively on call centre sales, says Bryan Hattingh Executive Services consultant Ashleigh Prentice.

4:50
Apr 13, 1999

The customer is king

Siebel has been recognised as the fastest growing application software company in the history of computing. Phillip Robinson, senior director, marketing and alliances for Europe and the Middle East, Siebel Systems UK, lets ITWeb in on the secret of the organisation's success.

Ranka Jovanovic
12 - 12 August 2026

ITWeb CX Summit 2025

03:49
CX
Apr 21, 2023

The future of CX

During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience

2:10
Mar 31, 1999

Grintek scoops Nortel Networks award

Business Systems, one of Grintek Telecom`s five specialised business units, has won an Excellence Award from Nortel Networks for outstanding sales performance in the South African market, having exceeded Nortel`s sales target by 65% over the last 12 months.

Saab Grintek
3:10
Mauritius Telecom
Mar 26, 1999

Alison Bull Communications
2:00
CyberCall
Mar 16, 1999

ATIO,Microsoft integrate CyberCall with MS commerce platform

ATIO has announced, in conjunction with Microsoft Commerce Solutions, that it will integrate its CyberCall with Microsoft Site Server 3.0 Commerce Edition for Windows NT. This integrated solution will provide benefits to companies in the e-commerce arena aiming to improve customer service and attract new business.

Atio Corporation
2:40
Mar 9, 1999

Lucent, BT strategic partnership targets call centre market

British Telecommunications (BT) and Lucent Technologies have signed a Memorandum of Understanding that will see the companies work together on business opportunities in Asia where they will offer fully-integrated call centre solutions.

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