Calibre Solutions, local distributor of Pivotal customer relationship management products, has released eRelationship 2, an e-business relationship management solution.
IBM SA says its e-CRM Corepoint Web Collaboration product is now available locally. The technology allows customer and company to collaborate across contact channels.
JD Edwards (JDE), a supplier of e-business software solutions, has completed the product integration of its OneWorld solution with Siebel Systems` Sales Enterprise.
IBM and Siebel Systems have signed a global alliance to integrate Siebel`s customer relationship management software applications with IBM`s e-business capabilities.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Sykes, a provider of technology-based solutions, has announced a strategic alliance with Perot Systems, an IT solutions provider, which allows both companies to offer an integrated range of services.
ITWeb CX Summit Executive Dinner
Ixchange`s CTI division has announced that it has completed the integration of HEAT with Call Ixchange.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Grintek Telecom has installed a call centre at television station E.tv to help improve its relationship with its viewers.
GoldMine Software, a developer of customer relationship management software, has implemented a strategic alliance and product integration programme with Sage Software.
Ardent SA, an enterprise information infrastructure company, is broadening its channels to include companies active in the enterprise resource planning (ERP) and customer relationship management (CRM) markets.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The key to a successful CRM programme is ensuring that you can measure progress by defining measurable and tangible objectives.
NeuraTech, South African developer of a knowledge management support tool, has signed up customer relationship management (CRM) consultants Spicer Customer Relationship Solutions as a solution development partner.
Genesys Telecommunications Laboratories, a provider of enterprise interaction management solutions, has completed the SAP interface certification of Genesys T-Gate for SAP R/3.
PeopleSoft, developer of enterprise application software, will acquire Vantive, a California-based customer relationship management solutions provider, in a stock for stock transaction.