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SA call centre market heading for rapid growth

At a seminar to introduce the Pin-Point group`s newly formed One-on-One Call Centre Solutions division, delegates highlighted the fact that the SA call centre market is pegged for rapid growth over the next few years.

Stannic empowers its sales force with Siebel

Stannic, the asset finance organisation, has centralised its administrative operations and created a strong remote mobile sales force, choosing Siebel Enterprise Applications to empower its new-look sales team. [Local rep: SPL]

Pin-Point launches call centre solutions

The One-on-One Call Centre Solution, a division of Pin-Point, has been launched in Johannesburg. The centre incorporates computer telephony integration, customer interaction solutions and knowledge management systems. As part of the venture, Pin-Point will partner with Quintus International, an international call centre solutions provider, and ServiceWare, an international knowledge management technology provider. Quintus will provide the experience it has gained from competing in the US and European call centre markets, while ServiceWare will use its Knowledge-Pak range of programs to ensure the call centres have a sound knowledge-base to work from.

Usko to invest R50-million in call centre based on Nortel technology from Grintek

USKO is investing R50 million in a new call centre facility based on Nortel technology from Grintek Telecom. In addition to providing facilities for inbound and outbound call centre facilities for companies throughout the group, the centre will provide full outsourced services to large and small companies, which USKO says is the first service of its kind in Southern Africa.

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

CIRRUS gets emergency call centres communicating

CIRRUS Technologies has released The Communicator, which is aimed at emergency call centres and automates routine calls to free-up personnel to handle non-routine communications.

13 - 13 August 2026

ITWeb CX Summit Executive Dinner

USKO One vindicates R8m CTI investment

USKO says the USKO One Call Centre, operational since December, has vindicated its decision to invest over R8 million in advanced computer telephony integration (CTI) technology.

Bytes Technology Group

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

Another win for ATIO`s CyberCall

C@ll Centre Solutions magazine has chosen ATIO`s CyberCall 3.0 as a recipient of its 1998 Call Centre Solutions Product of the Year award.

Atio Corporation

ATIO, Norstan team up on Cybercall

ATIO Corporation and Norstan have announced a partnership agreement to keep pace with the rapidly growing demand for CyberCall, ATIO`s all-media customer interaction solution. Under the agreement, Norstan will resell CyberCall, enhancing Norstan`s offerings to its call centre customers.

Atio Corporation

Atio Corporation

13 - 13 August 2026

ITWeb CX Summit 2025

The future of CX

During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience

ATIO meets call centre deadline

ATIO Corporation has delivered on its R10 million call centre promise to the Mercantile Group. The centre, which has been in operation since 9 January, is geared to handle share-dealing services for 2.2 million Sanlam shareholders, following Sanlam`s demutualisation and listing on the JSE.

Atio Corporation

Lucent, DiData team for call centre solutions

Lucent Technologies Business Communications Systems (BCS) has named Dimension Data Interactive a value-added reseller for Lucent`s high-end product set, specifically the Definity range. Dimension Data Interactive joins Lucent`s existing partners, Siltek and Spescom. Sean Owen-Jones, MD at Lucent BCS Southern Africa, says another partnership could be on the cards as demand grows.

McCarthy boosts car sales with Ixchange call centre

McCarthy Motor Holdings has boosted unit sales of used cars by 100 units a month, or 4%, through its McCarthy Call-a-Car facility using its Web site and Ixchange call centre.

Focus on customer relationships lifecycle to lift SA`s competitiveness

SAP has announced an initiative to enable companies to achieve new levels of responsiveness in product development and customer service. The company believes that SAP Focus on Customers (SAP FOCUS) will lead to improved customer retention and longer, more profitable customer relationships. "The SAP FOCUS initiative is particularly important to South African companies as it will enable them to successfully compete in an aggressive global market," says Simon Carpenter, product manager, logistics at SAP Southern Africa.

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