Lucent targets SMEs for DECT, ISDN communication

Lucent Technologies Business Communications Systems (BCS) South Africa has announced the EuroGeneris V600 series, a call centre solution targeted at small- to medium-sized enterprises (SMEs).

Old Mutual`s CRM strategy delivers fast payback

Old Mutual has decided to move all of its customer relationship management data into SAS data sets, cutting query times from six weeks to 48 hours.

Paramed upgrades call centre with Promaster

The Paramed Security Group has completed an upgrade of its call centre control room. It has replaced its single-Pentium Compaq 1600 with a fault-tolerant, mirrored triple-Pentium Promaster 80 from Computer Configurations.

Edgars uses CallSmart to cater for 86 000 new members

Through the use of CallSmart from Ixchange, Edgars Club`s customer service department has expanded its call centre facility to accommodate 86 000 new members.

Communicating through integration

As Web sites become important vehicles through which to reach customers, traditional call centres and automated call distributors must be integrated with the Internet to ensure a complete client liaison solution, believes Sean Owen-Jones, regional manager, Lucent Business Communications Systems.

Serton calls on Ixchange

Serton has installed Ixchange`s Customer Ixchange External as the backbone of its call centre facility.

Abraxas, Persetel form customer relationship management consortium

Abraxas Technologies and Persetel Open Systems, a division of PQ Africa, said they had formed a consortium to provide customer-centric organisations with the customer relationship management (CRM) technology. The consortium, Customer Behaviour Dynamics, brings together the two companies` specialised decision support and data warehouse solutions. The consortium will provide CRM solutions across the supply chain in such areas as risk management, fraud detection, profitability analysis, campaign management and customer loyalty and retention programmes, the two companies said.

High end telephony in a Single NT box

Dimension Data said high-end business telecommunications functionality is now within reach of small and medium-sized enterprises following the release in South Africa of an easy-to-use, Windows NT-based system. Dimension Data Interactive (DDI) said Enterprise Interaction Centre (EIC) from US-based Interactive Intelligence can handle all the tasks associated with legacy telephony devices. Jim Stockton, product manager at (DDI), said EIC replaces multiple proprietary devices such as PABXs, automatic call distributors, interactive voice response systems, voice mail systems, fax servers, and computer telephony integration gateways into one device.

Call in on Call Centres Africa '98

Call Centres Africa '98, South Africa's first call centre event, kicks off at the MTN Sun Dome in Northgate today. The show, which will run until Wednesday 8 July, will bring the latest in call centre technology to the consumer.

ATIO announces CyberCall in South Africa

Users design Sanlam Health call centre with Aris

A highly complex call centre system servicing members of Sanlam Health`s medical aid scheme, Sanmed, has been designed by users in the division, using the Aris process management toolset from Software Futures IDS.

NDS breaks record with Norwich call centre

National Data Systems (NDS) has installed Norwich Life`s new R2,5-million national call centre in 9 months, well below the industry average of 18 months.

Department of communications appoints ATIO Corporation to provide multimedia call centre for Africa Telekom `98

ATIO Corporation says its official multimedia call centre for Africa Telekom `98 went live this week. During April and for the duration of the show, the public will be able to obtain information on Africa Telekom `98 by phoning (011) 807 3526. Operators will interface with callers via e-mail, fax, telephone and the Internet. ATIO says the call centre will be also used for an extensive telemarketing campaign for the show. The new-generation multimedia call center will be on show live at Nasrec for the duration of the show from 4 to 10 May.